FREQUENTLY
ASKED
QUESTIONS
OUR FAQs
Looking for answers? Need some support? Check out our FAQs for EV charging, marinas and caravan hook-ups for more.
How can my employees charge their electric vehicles?
EV Charging
Employees can either charge their vehicles using a mobile phone and or RIFD card/fob. To charge using their mobile phones, they will need to download the EV Charge.Online app; the app will then allow them to register, locate and activate an available charging point at your premises.
Our charging points can also be accessed using an RFID card/fob, allowing businesses to restrict who can and who cannot use their charging points. Alternatively, businesses can also operate their charging points by entering the VRM (vehicle registration mark) of the electric vehicle, providing a secure solution for private charging requirements.
How can my business generate revenue with EV charging points?
EV Charging
With EV Charge.Online, businesses and organisations have complete control over how they wish to offer their charging points to their employees and/or visitors. You can allow EV drivers to either simply plug in and charge for free or pay for their charging session.
EV Charge Online not only allows businesses to customise their charging tariffs to suit their financial requirements, businesses can also offer flexible pricing models. For example, businesses are able to assign particular tariffs to individual groups; employees may be able to charge for free whilst visitors pay for their charging session.
For more on how EV Charge.Online can generate your business further revenue, visit our Chargepoint Management System page: www.rolecserv.com/chargepoint-management-system
What is dynamic electrical load management?
EV Charging
Ensuring that there’s sufficient electricity to charge electric vehicles is important to not only activate the charge of vehicles, but to ensure that your premises does not experience a power cut. EV Charge.Online’s dynamic load management feature ensures that multiple cars can charge efficiently using available power at the premises whilst protecting fuses from overloading.
Where can I find Rolec EV charging points?
EV Charging
Our vast range of AC Fast and DC Rapid charging points are available across the nation’s wholesaler network.
For more information, please visit your local wholesaler.
What is the OLEV WCS grant?
EV Charging
The OLEV Workplace Charging Scheme provides businesses and organisations with grant funding towards the deployment of charging infrastructure at their workplace premises. A grant of £350 per socket; there is a total of £14,000 available, allowing workplaces to install up to 40 charging points.
OLEV grant funding is subject to eligibility criteria; please click the link for more: https://3814f048-6c69-488c-9f3e-e8df0a79bfd4.filesusr.com/ugd/1667b4_aa567aeba1bd4a1a80b9620c01f2b883.pdf
Alternatively, take a look at our OLEV Grant Funding page.
What is the 0% Benefit in Kind tax?
EV Charging
Company car drivers pay Benefit-in-Kind tax in line with vehicle emissions. Because pure electric vehicles produce zero emissions, from April 2020, company car drivers who drive an electric vehicle will pay 0% Benefit-in-Kind tax. This will increase to 1% in April 2021 and 2% in April 2022. This fiscal initiative has encouraged many individuals to make the transition to driving and electric vehicles due to the significant savings made.
Why is the red LED ring flashing?
EV Charging
If your EV Charging Unit/Pedestal is flashing red, then the charging point is faulty.
Please contact your installer and arrange a date and time for inspection.
Can I add more charging points to my workplace premises?
EV Charging
As the demand for EVs increases, we understand that businesses may need to increase the number of EV charging points at their locations. EV Charge.Online allows unlimited charging points to register on the host’s back office management platform, making for a future-proof and scalable solution. Please note that if your business has claimed the full amount of OLEV Workplace Charging Scheme grant funding, the business cannot claim an additional amount.
What is OCPP?
EV Charging
OCPP (Open Charge Point Protocol) is simply a language that allows OCPP compliant charging points and back office management systems to communicate seamlessly with one another. OCPP is a popular, worldwide industry-wide standard, allowing interoperability between EV charging points, back office management systems and electric vehicles.
For more on the benefits of OCPP integrated charging points, please read here.
How do I charge my car at home?
EV Charging
The ev.energy app is available and accessible for all smart devices, allowing you to charge your vehicle at the convenience of your own home. All you have to do is simply plug in and charge, the app will do all the rest!
For example, if you want to schedule your charging session, you can do so by using the app. For more on charging at home: www.rolecserv.com/home-charging.
How much will it cost me to charge my electric vehicle?
EV Charging
The cost of charging an electric vehicle can vary depending on the car and size of battery. Whilst some will argue that the initial cost of purchasing an electric vehicle is costly, proven research and data states that electric vehicles are cheaper to run as charging costs equate to a small fraction of petrol/diesel costs. For more on costs of EV charging, see Drive Electric’s thorough breakdown: https://www.drive-electric.co.uk/how-much-does-it-cost-to-charge-an-electric-car/
What is the OLEV EVHS grant?
EV Charging
The OLEV Electric Vehicle HomeCharge Scheme provides £350 of grant funding towards the purchase and install for a home charging unit. OLEV grant funding is subject to eligibility criteria, such as having sufficient off-street parking.
Please click here for more: https://www.gov.uk/government/collections/government-grants-for-low-emission-vehicles#electric-vehicle-homecharge-scheme
Why do I need a home charging point?
EV Charging
Although some electric vehicle drivers charge their vehicles at their workplace or public charging stations, most charging activity is undertaken at the home, overnight. This provides EV drivers with peace of mind as their vehicle will benefit from full charge the next morning. Some EV drivers recharge their vehicles using a 3-pin plug, however charging takes much longer as well as the inconvenience of wires and charging cables through flaps, doors and windows.
For more on our tethered and untethered charging units: www.rolecserv.com/home-charging
Should my workplace have the facilities to charge electric vehicles?
EV Charging
As the demand for electric vehicles increases, so does the demand of electric vehicle charging infrastructure. Whether your business is a restaurant, shopping centre, taxi firm, football stadium etc, now is perhaps the right time to deploy EV charging points at your workplace premises, whilst OLEV funding is available to take advantage of.
For more on why your business should offer EV charging to employees and visitors: https://3814f048-6c69-488c-9f3e-e8df0a79bfd4.filesusr.com/ugd/1667b4_aa567aeba1bd4a1a80b9620c01f2b883.pdf
Alternatively, take a look at our OLEV Grant Funding page.