Salcombe Harbour goes Classic Marina Services

Rolec wins Palm Islands Marinas Marina Services

Home Site Structure Support Site Structure Is my unit in warranty? Product Support ​ Is my unit in warranty? Charge Points Purchased After December 2022: These units come with a 3-year warranty as standard. Charge Points Purchased Before December 2022: Units purchased before this date have a 12-month warranty. Charge Points Sold Under the OZEV Grant Scheme: These units have a 3-year warranty and additional warranty benefits. For further details, you should refer to the OZEV grant scheme documentation. UltraCharge Units: These units have a 24-month warranty. For further assistance please contact us via our online chat service. This is available Monday to Friday 8:30am – 4:30pm GMT and is the fastest way to access support. Alternatively, use our contact form and one of our team will get back to you as soon as they can. 8 September 2023 Last updated: Related Support My charging cable is stuck? My charger(s) is/are controlled by an app, but I am having difficulties using the app, who do I contact for support? My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit? My smart charger has gone offline and I cannot connect to the unit?

< Back Data Protection Policy Introduction This is the Data Protection Policy for Rolec Smart Solutions, which is a trading name of Rolec Services Limited. During normal business activities, Rolec Smart Solutions collects, stores and processes a variety of types of personal information. Rolec Smart Solutions recognises the need to treat such information in a secure and lawful manner. Rolec Smart Solutions is committed to conducting its business in accordance with all applicable Data Protection laws and regulations, to being transparent about how it collects and uses the personal data of its employees, customers and clients, and to meeting its data protection obligations. This policy sets out Rolec Smart Solutions' commitment to data protection, and individual rights and obligations in relation to personal data. This policy applies to all cases where Rolec Smart Solutions processes a data subject’s personal data either in electronic form or where it is held in manual files that are structured in a way that allows ready access to information about individuals. It applies to the personal data of job applicants, employees, clients and other personal data processed for business purposes. Rolec Smart Solutions has appointed Kieron Alsop, as Data Protection Officer. The DPO can be contacted at dpo@rolecserv.co.uk . Questions about this policy, or requests for further information, should be directed to the DPO. Definitions "Personal data" is any information that relates to an individual who can be identified from that information. Processing is any use that is made of data, including collecting, storing, amending, disclosing or destroying it. Data Protection Principles Rolec Smart Solutions will process personal data in accordance with the following data protection principles: personal data will be processed lawfully, fairly and in a transparent manner; personal data will be collected only for specified, explicit and legitimate purposes; personal data will be processed only where it is adequate, relevant and limited to what is necessary for the purposes of processing; personal data records will be kept accurate and up to date and all reasonable steps will be taken to ensure that inaccurate personal data is rectified or deleted without delay; personal data will be retained only for the period necessary for processing. The periods for which Rolec Smart Solutions holds personal data are contained in its privacy notices to individuals. appropriate measures will be adopted to make sure that personal data is secure, and protected against unauthorised or unlawful processing, and accidental loss, destruction or damage. Rolec Smart Solutions will inform individuals of the reasons for processing their personal data, how it uses such data and the legal basis for processing via its privacy notices. It will not process personal data of individuals for other reasons. Rolec Smart Solutions keeps a record of its processing activities in respect of personal data in accordance with the requirements of the General Data Protection Regulation (GDPR). Subject Access Requests Individuals have the right to make a subject access request. If an individual makes a subject access request, Rolec Smart Solutions will tell him/her: whether his/her data is processed and if so why, the categories of personal data concerned and the source of the data if it is not collected from the individual; to whom his/her data is or may be disclosed, including to recipients located outside the European Economic Area (EEA) and the safeguards that apply to such transfers; for how long his/her personal data is stored (or how that period is decided); his/her rights to rectification or erasure of data, or to restrict or object to processing; his/her right to complain to the Information Commissioner if he/she thinks Rolec Smart Solutions has failed to comply with his/her data protection rights; and whether Rolec Smart Solutions carries out automated decision-making and the logic involved in any such decision-making. Rolec Smart Solutions will also provide the individual with a copy of the personal data undergoing processing. This will normally be in electronic form if the individual has made a request electronically, unless he/she agrees otherwise. To make a subject access request, the individual should follow the instructions in the associated privacy notices. In some cases, Rolec Smart Solutions may need to ask for proof of identification before the request can be processed. Rolec Smart Solutions will inform the individual if it needs to verify his/her identity and the documents it requires. Rolec Smart Solutions will normally respond to a request within a period of one month from the date it is received. In some cases, such as where Rolec Smart Solutions processes large amounts of the individual's data, it may respond within three months of the date the request is received. Rolec Smart Solutions will write to the individual within one month of receiving the original request to tell him/her if this is the case. If a subject access request is manifestly unfounded or excessive, Rolec Smart Solutions is not obliged to comply with it. Alternatively, Rolec Smart Solutions may agree to respond but will charge a fee, which will be based on the administrative cost of responding to the request. If an individual submits a request that is unfounded or excessive, Rolec Smart Solutions will notify him/her that this is the case and whether it will respond to it. Other Individual Rights Individuals have other rights in relation to their personal data. They can require Rolec Smart Solutions to: rectify inaccurate data; stop processing or erase data that is no longer necessary for the purposes of processing; stop processing or erase data if the individual's interests override Rolec Smart Solutions's legitimate grounds for processing data (where Rolec Smart Solutions relies on its legitimate interests as a reason for processing data); stop processing or erase data if processing is unlawful; and stop processing data for a period if data is inaccurate or if there is a dispute about whether the individual's interests override Rolec Smart Solutions's legitimate grounds for processing data. To ask Rolec Smart Solutions to take any of these steps, the individual should follow the instructions in the associated privacy notices. Complaints Handling Data subjects with a complaint about the processing of their personal data, should put forward the matter in writing to the Data Protection Officer. An investigation of the complaint will be carried out to the extent that is appropriate based on the merits of the specific case. The Data Protection Officer will inform the data subject of the progress and the outcome of the complaint within a reasonable period. If the issue cannot be resolved through consultation between the data subject and the Data Protection Officer, then the data subject may, at their option, seek redress through mediation, binding arbitration, litigation, or via complaint to the Data Protection Authority within the applicable jurisdiction. Data Security Rolec Smart Solutions takes the security of personal data seriously. It will adopt physical, technical, and organisational measures to protect personal data against loss, accidental destruction, misuse or disclosure, and to ensure that data is not accessed, except by employees in the proper performance of their duties. Where Rolec Smart Solutions engages third parties to process personal data on its behalf, such parties do so based on written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data in line with prevailing data protection legislation and guidance from the Information Commissioner. Rolec Smart Solutions entity will enter into an adequate processing agreement with the third party. The agreement must require the data processor to protect the personal data from further disclosure and to only process personal data in compliance with Rolec Smart Solutions instructions. In addition, the data processor will be required to implement appropriate technical and organisational measures to protect the personal data, procedures for providing notification of personal data breaches, and submit to audits and inspections by the data controller. Impact Assessments Some of the processing that Rolec Smart Solutions carries out may result in risks to privacy. Where processing would result in a high risk to individual's rights and freedoms, Rolec Smart Solutions will carry out a data protection impact assessment to determine the necessity and proportionality of processing. This will include considering the purposes for which the activity is carried out, the risks for individuals and the measures that can be put in place to mitigate those risks. Data Breaches A personal data breach means a breach of security leading to the destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. If Rolec Smart Solutions discovers that there has been a breach of personal data that poses a risk to the rights and freedoms of individuals, it will report it to the Information Commissioner within 72 hours of discovery. Rolec Smart Solutions will record all data breaches regardless of their effect. If the breach is likely to result in a high risk to the rights and freedoms of individuals, it will tell affected individuals that there has been a breach and provide them with information about its likely consequences and the mitigation measures it has taken. Individual Responsibilities Individuals are responsible for helping Rolec Smart Solutions keep their personal data up to date. Individuals should let Rolec Smart Solutions know if data provided to Rolec Smart Solutions changes, for example if an individual moves to a new house or changes his/her bank details. Individuals may have access to the personal data of other individuals, customers and clients during their employment. Where this is the case, Rolec Smart Solutions relies on individuals to help meet its data protection obligations. Individuals who have access to personal data are required: to access only data that they have authority to access and only for authorised purposes; not to disclose data except to individuals (whether inside or outside Rolec Smart Solutions) who have appropriate authorisation; to keep data secure (for example by complying with rules on access to premises, computer access, including password protection, and secure file storage and destruction); not to remove personal data, or devices containing or that can be used to access personal data, from Rolec Smart Solutions' premises without adopting appropriate security measures (such as encryption or password protection) to secure the data and the device; and not to store personal data on local drives or on personal devices that are used for work purposes. Any member of staff who considers that this policy has not been followed in respect of personal data about themselves or others should raise the matter directly with a Rolec Smart Solutions Director. Failing to observe these requirements may amount to a disciplinary offence, which will be dealt with under Rolec Smart Solutions' disciplinary procedure. Significant or deliberate breaches of this policy, such as accessing employee or customer data without authorisation or a legitimate reason to do so, may constitute gross misconduct and could lead to dismissal. Training Training will be provided to all individuals covering their data protection responsibilities as part of the induction process and at regular intervals thereafter. Individuals whose roles require regular access to personal data, or who are responsible for implementing this policy or responding to subject access requests under this policy, will receive additional training to help them understand their duties and how to comply with them. Policy Maintenance The Data Protection Officer is responsible for the maintenance and accuracy of this policy. It will be reviewed and updated at least annually, in response to a specific incident or when legislative requirements have changed. All changes to this policy are approved by the Managing Director. This policy shall be made available to all Rolec Smart Solutions employees. Previous Next

NEWS EV Charging Rolec and Monta join forces to deliver over 20,000 connected EV charge points in 2023 ​ 12 December 2023 at 11:08:38 Rolec EV, the UK’s largest manufacturer and supplier of electric vehicle (EV) charging points and Monta are partnering up to deliver over 20,000 charge points across the UK this year. The partnership will help to drive EV charging infrastructure in the UK, supporting national net zero sustainability goals. As part of the partnership, Rolec’s existing and new domestic and commercial charge point customers will gain access to innovative EV charging software solutions. Together Monta and Rolec will embark on the largest transition of charge points onto Monta’s platform and existing customers will be seamlessly migrated to Monta’s platform. The Monta platform also enables businesses with electric fleets to stay charged no matter where the driver is. As a result of the partnership, Rolec drivers will have access to thousands of charge points on the Monta network with the ability to be instantly reimbursed for their charge via the Monta wallet. Furthermore, by sponsoring a private domestic charge point, fleet drivers can also automatically be reimbursed for the kWh used to charge the vehicle at home. As part of the Powered by Monta programme, all new compatible Rolec units will now be shipped directly from the factory with Monta onboard. Frankie Mellon, Sales Director at Rolec, comments: “Having successfully undertaken many commercial projects with Monta throughout 2022, I am pleased to announce our new partnership that will see Rolec provide a uniformed platform now covering domestic, commercial, and public charging, to support our roll-out of existing fleet demand. Monta is the perfect solution to meet the requirements of our current fleets projects due to be delivered across 2023. The partnership will enhance the Rolec portfolio with added features such as 24/7 support, share your charger to generate revenue, car integration, smart queue and charge point reservation, dynamic pricing, and fleet wallet. Drivers using the Monta App will benefit from e-roaming and immediate access to over 280,000 charge points.” Alok Dubey, UK Country Manager of Monta, comments: “We’re excited to bring the Monta platform to new and existing Rolec customers. Both Rolec and Monta share the vision of an interoperable and accessible EV charging network for private homeowners, commercial businesses, and large corporate fleets alike. Rolec’s flexible and reliable charge points are a perfect fit for Monta’s feature rich software, and will ensure an affordable and pain free charging experience for all Rolec customers. “Rolec’s existing and new domestic and commercial charge point customers will benefit from gaining access to Monta’s innovative EV charging software. And as the UK edges closer to achieving net zero goals, partnerships like Rolec Powered by Monta are critical in accelerating progress and driving EV adoption. This is a truly landmark deal for the EV industry.” To learn more about Monta's software solution click here To find out what charging solutions we have to offer click here PREVIOUS NEXT Related Posts Welcoming the UltraCharge 160, for future-thinking businesses Rolec and Sinexcel partner up to bring affordable DC charging to the UK New Smart Charge Point Regulations

NEWS EV Charging 1620KW of charging Infrastructure Provided for First York. ​ 12 December 2023 at 11:07:53 After announcing their electrification plans earlier this year, First York joined hands with leading EV charging solutions manufacturer, Rolec EV to ensure that the charging needs of their new electric buses were fulfilled. First York are not only the biggest bus operator in York, they are also operators of one of the largest fleets of double deck electric buses (outside of London), thus steering towards the right direction in reducing carbon emissions whilst improving air quality. In order to power the new additions to the fleet, Rolec EV’s 10 years of excellence in electric vehicle charging became the first point of call to accommodate their current and future electric buses. Rolec EV have collectively provided 1,620KW of power via 70+ charging points, including a combination of 22KW AC Type 2 charging sockets and an 80KW dual outlet DC Ultra-Fast Rapid Charger. Having this infrastructure in place allows up to 72 electric bus drivers to park and charge their vehicles overnight in unison before carrying out their journeys the following day. First York has also benefited from Rolec EV’s bespoke back-office communications service, which supplies the bus operators with smart charging capabilities of managing charging activity, history, vehicle migration and more. This particular fixture, FleetSmart, delivers analytical reports to First York headquarters, enabling bus operators to evaluate charging behaviour across their electric fleet. The government’s Net Zero initiative, reaching zero carbon emissions by 2050 is now well underway with various industries opting to future-proof their fleets. The partnership between Rolec EV and First York has come at a time where the electric vehicle industry is experiencing exceptional growth, especially for establishments who are keen to enhance their environmental efforts. Whilst this becomes a commonality amongst the vast majority, Rolec EV continues to be the focal point of discussion when it comes to providing EV charging solutions for a range of organisations. Frankie Mellon, EV Sales Manager at Rolec EV said: “We at Rolec EV are delighted to have formed a partnership with York’s largest bus operator, First York. Our bespoke EV charging solutions have always generated great feedback and this project is another addition to our portfolio, accompanying DPD, UPS, Battersea Power Station, Anglian Water and more. The installation of the AutoCharge and UFC units supply a robust and future-proof solution, allowing First York to add more electric buses to their current fleet of twenty-one in the future with their electrification plans. We are now in a society where the general public are determined to reduce their environmental impact, the transition to an electric fleet is a great move from First York to encourage passengers to better their carbon footprint and we at Rolec EV are proud to be part of that journey. We are also looking forward to the next stage of developments with First York where our back-office communications will enable bus operators to understand further insights regarding their fleet, for example the scheduled routes of the buses and whether they can complete the journey based on their current battery state, enabling the back-office system to redirect power to a vehicle that requires charging. This fully integrated solution will provide bus operators of First York with ease of mind when it comes to monitoring the whereabouts and charging requirements of their fleet.” For more information on EV Charging , click the link or visit: www.rolecserv.com/ev-charging PREVIOUS NEXT Related Posts MG on the Road to Net-Zero in Enhanced Partnership with Rolec EV. Rolec Provides Over 1,000 EV Charging Points for Kia UK. 5 Reasons Why Your Workplace Needs EV Charging.

BLOG EV Charging 5 Reasons Why Your Workplace Needs EV Charging. ​ 12 December 2023 at 11:07:53 Workplace charging isn’t new, in fact, many businesses across the country have been offering their staff and visitors EV charging facilities for quite some time now. Frankie Mellon, Head of EV Charging outlines five reasons why your workplace will benefit from allowing both staff and visitors to recharge their vehicles at your premises. 1. Up to £14,000 OLEV grant funding available With the Office for Low Emission Vehicles (OLEV) seeking to make transport cleaner and greener for the future of the environment, the £14,000 grant funding provides businesses the chance to deploy EV charging infrastructure without worrying about a hefty price tag. With £350 per socket available, a total of 40 EV charging points can be installed across your workplace, completely preparing your business for the projected increase in EV adoption. 2. Charge Your Visitors If you’ve noticed that more and more of your visitors and clients are driving an EV, deploying EV charging infrastructure is a great way to generate additional revenue. All of our chargepoints are designed to operate via either free-to-use or pay-to-charge options, allowing your business to maximise your chargepoint’s potential. The beauty of this is that it enables businesses to adopt flexible pricing models; you may choose to offer your employees free EV charging whilst offering visitors charging at a cost, the choice is completely yours. 3. Keep Employees Satisfied Workplaces are often considering ways in how they can keep their employees satisfied whilst making them feel valued. Providing EV charging on-site whilst employees complete their time at work is the perfect way to ensure that staff are satisfied with their workplace. Supplying the means to recharge their EVs will also create peace of mind as employees are able to begin their commutes back home with sufficient and/or full charge. 4. Encourage EV Uptake & Improve Local Air Quality Making the transition to an EV is dependent on various factors, one of them being whether the driver can recharge conveniently without any hassle. Situating chargepoints at your workplace is an effective way to increase confidence in EV uptake, allowing employees to park and charge without looking for chargepoint locations elsewhere. In turn, this will improve local air quality, due to the number of EV drivers at your workplace not driving ICE vehicles. 5. Reputation for Environmental Responsibility Most businesses have environmental policies in place, but adding EV charging to the policies is an effective way to gain a great reputation for being forward-thinkers in initiating change for the good within your business. By deploying electric vehicle charging infrastructure, your business will also generate further green credentials, showcasing your workplace as a place that encourages developments for a better and healthier environment. For Rolec’s workplace charging solutions, please visit: www.rolecserv.com/workplace-charging PREVIOUS NEXT Related Posts Your Charging Questions Answered Rolec Provides Over 1,000 EV Charging Points for Kia UK. Supporting Your Transition to a Zero Emissions Fleet

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