BLOG Marina Services Supporting UK Marinas Attract Visitors from Far and Wide ​ 12 December 2023 at 11:07:39 Let’s face it, this year has been somewhat strange for all of us. The terms ‘lockdown’ and ‘restrictions’ have placed the world at a standstill, however despite all of the Covid-19 uncertainty, Rolec Marina has continued to flourish in the UK marina market, transforming destinations, ready for visitors to take a well-deserved getaway once all of this is over! Read more as we discuss three of our exciting UK marina projects… Tarbert Harbour One of our projects included the complete refurbishment of Tarbert Harbour , voted one of the top ten Instagrammable destinations in Scotland by Vogue. We were invited back by Tarbert Harbour’s team after approximately 15 years to transform their harbour with 53 of our highly acclaimed Classic Smartcard Metered Service Pedestals, which include LED illumination and water taps. By opting for our prepay MID approved Smartcard metering system , the marina operator at Tarbert Harbour now benefits from a modern solution for controlling and managing their berth electric supplies. Visitors of the destination can now simply pay for their electric supplies using reusable Smartcards, offering an efficient user experience whilst saving man-hours for the marina team. Pauline Laycock, Marina Office Manager at Tarbert Harbour said: “We have been associated with Rolec Services for many years and always found them to be professional with high quality customer care; so when we decided to replace all our pontoon service pedestals (53 in total), we contacted Rolec for information on the most suitable for our requirements. Their team could not have been more helpful. Assuring we got the right pedestal for our purposes and answering all our questions no matter what they were. They were quick and professional and the installation was completed ahead of time. We found the software easy to install and our customers have already seen the benefit of the new pedestals; which are designed to a high standard and have helped us continue with our ethos of providing the best service we can to all our customers.” Largs Yacht Haven As well established marina services providers across the world, it is always exciting for us to be invited back for projects at destinations we are familiar with. Largs Yacht Haven have benefited from our services for over 30 years, so transforming the destination once again was a true delight. This particular project included upgrading Largs Yacht Haven’s 730 berth marina, which involved stripping out the entire electrical system and replacing with 117 of our Classic Service Pedestals (complete with LED illumination), allowing berthing excellence for boating enthusiasts as well as 12 of our must-have Distribution Units. Situated in Scotland, Largs Yacht Haven is placed in the perfect destination for those who enjoy exploring scenic surroundings. We began our work in January 2020, although the weather wasn’t as pleasant as desired, we continued to refurbish the marina, even throughout three storms! As three months passed, we were forced to stop the upgrade works on Largs Yacht Haven due to the worldwide health crisis, however, we resumed once again in July, allowing us to completely transform the destination. Although times were challenging during our project with Largs Yacht Haven, the completed result was well worth the journey! John Stewart, Marina Manager at Largs Yacht Haven said: “Having worked with Rolec Services over the last thirty years, we decided to use their expertise to upgrade over half the electricity modules in our 730 berth marina. The upgrade involved stripping out the entire electrical system and replacing with new distribution boxes and modules. Work started as planned, on the eight week upgrade, in early January 2020 but unfortunately due to Covid was not completed until July. Rolec Services and their employees on site did a fantastic job maintaining a power supply to our berth holder’s boats during the busy early Summer months. We now have one lit module for every two boats, 16 and 32 amp sockets as required and no cables crossing the pontoons, eliminating trip hazards.” Braunston Marina Located in Daventry and a major centre for leisure craft and narrow boats, Braunston Marina is a destination that we are familiar with, having installed their very first service pedestals back in 1995. After 25 years, Braunston Marina decided to revamp and upgrade their destination. Although Covid-19 saw visitors drop, the health crisis provided them with a ‘silver lining,’ enabling them to repair and upgrade their facilities for future visitors. Choosing Rolec once again was without a doubt fantastic news for us; working with old customers and seeing their marinas transform always brings us great joy. Two out of four phases have been completed, once the project has been finalised, Braunston Marina will benefit from 74 of our industry leading LED illuminated Classic Service Pedestals (a mixture of 2way and 4way styles), all of which are equipped with MID approved metering. Opting for our MID approved metering system provides visitors and the marina managers with a simple to use and mooring experience, providing the ideal solution for all. The next two phases are set to start in spring 2021 and our engineers certainly cannot wait to get started. With a brand new, updated and modern look, we are sure that Braunston Marina’s visitors will continue to enjoy their stay with enhanced aesthetics and greater efficiency when using our Classic Service Pedestals. Graham Newman, General Manager at Braunston Marina said: “As we know only too well, the quality of Rolec’s products is so good that they can easily provide twenty five years of service. We only changed their existing bollards to take advantage of the many technological improvements since we first started installing them in 1995, when we were amongst the first inland waterways marina to do so, and the internet hardly existed. We have donated the old bollards to small boatyards that work with us, where no doubt they will see another 25 years of service! “ For more on our marina services and solutions, visit: https://www.rolecserv.com/marina-services PREVIOUS NEXT Related Posts 30 Years with Rolec Marina. 3 reasons why your caravan park requires EV charging Major Movements in the Middle East for Rolec Marina.

THE NEWS Get to know more about the EV charging, marina and caravan hook-up industry and explore Rolec’s projects across the globe FILTER NEWS EV Charging EV Chargepoint Installation Training brought to you by Rolec and Mr Charger We are excited to continue our partnership with Mr Charger as well as welcome into effect our joint training days. 18/03/24, 12:39 Rolec Marina & Leisure News 2024 Recapping the Marina & Leisure projects that we’ve been working on over the past few months, taking you on a journey across land & sea... 01/02/24, 09:31 EV Charging Rolec teams up with Nordic Charge Strategic partnership takes Rolec EV to the Nordics 20/11/23, 13:41 EV Charging Rolec announces partnership with Wattif Ambitious partnership set to accelerate the adoption of electric vehicle charging infrastructure. 10/05/23, 09:05 EV Charging Get Fully Charged with Rolec EV Rolec EV named official charging partner for Farnborough International Exhibition and Conference Centre 20/04/23, 10:01 EV Charging The QUBEV just got smarter Introducing the most affordable smart charging solution in the UK, the QUBEV Smart 01/03/23, 16:17 EV Charging EV Chargers Become a Part of the Furniture Who will be affected by Part S, what will they have to do and why? 16/02/23, 09:00 EV Charging Rolec join forces with software provider Monta The new partnership is set to deliver over 20,000 connected charge points over 2023. 06/02/23, 09:18 Caravan Hook-Ups Rolec's smart metered hook-up solutions proven popular With todays soaring energy prices it is becoming more and more common for park owners to... 26/01/23, 08:46 EV Charging Rolec sign partnership agreement with Sinexcel Introducing a new range of affordable DC rapid EV charging stations... 10/01/23, 13:50 Marina Services Rolec Sponsor Round Britain eRIB In 2023 the Round Britain team are going to attempt to travel around the UK on a... 15/09/22, 07:40 EV Charging One Charger, Two Outlets, Unlimited Style We’ve been busy working away behind the scenes on something new... 29/04/22, 09:01 EV Charging Introducing the WallPod:EV Facelift Now complete with dynamic load balancing and more! 21/02/22, 12:26 EV Charging Record breaking year for electric vehicles in 2021 2021; a challenging year for the overall automotive industry, but a prosperous year... 07/01/22, 16:08 Rolec Merry Christmas and a Happy New Year! From all the Team at Rolec Christmas is near and what a year 2021 has been for Rolec! As we all start to prepare... 14/12/21, 14:50 EV Charging NEW! 4way Quantum:EV! Charging four vehicles simultaneously, increasing electric vehicle driving visitor footfall... 06/12/21, 12:24 EV Charging A partnership fit for the future of EV chargepoint installers & contractors Rolec, Universal Skills Group and NAPIT now offer a complete training solution to upskill... 30/11/21, 14:06 Marina Services NEW: BerthVend, a cloud-based berth services management system for marinas across the world. Global leaders in marina services equipment, Rolec have... 16/11/21, 13:32 EV Charging Rolec chosen as Saint Gobain’s chargepoint partner SAINT-GOBAIN UK & IRELAND, one of the UK’s largest manufacturers and distributors... 10/11/21, 11:41 EV Charging ­­Lake District National Park installs charging infrastructure Across its sites to support their electrification plans... 14/10/21, 07:45 EV Charging Rolec supports Willmott Dixon’s fleet electrification plans Over 100 of Willmott Dixon’s sites will be future-proof... 17/06/21, 07:12 EV Charging Mercedes-Benz South West and Rolec partnership Supporting Mercedes-Benz South West with their electric vehicle charging needs... 11/05/21, 13:30 EV Charging Rolec Services Acquires VendElectric and Group Manager The UK’s largest manufacturer of electric vehicle chargepoints, Rolec Services has acquired the... 08/12/20, 14:16 EV Charging 200,000 EV Chargepoints Installed Worldwide With EV adoption and the need for charging infrastructure increasing, Rolec EV are proud... 08/10/20, 10:12 Download our product brochures now to learn more about our services available DOWNLOAD NOW

Home Site Structure Support Site Structure What size electrical supply do I need for my charger? Product Support ​ What size electrical supply do I need for my charger? Please see the below guide to the electrical supply usually recommended per charging output. Cable supply requirements are to be specified by your installer. For further assistance please contact us via our online chat where one of our team can assist. Our live chat is available Monday to Friday 8:30am – 4:30pm GMT. Alternatively, use our contact form or drop us a call on +44 (0) 1205 724 754. 8 September 2023 Last updated: Related Support My smart charger has gone offline and I cannot connect to the unit? My charger(s) is/are controlled by an app, but I am having difficulties using the app, who do I contact for support? Is my unit in warranty? My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit?

NEWS Marina Services Greater Expansion for Rolec Marina in the Far East. ​ 12 December 2023 at 11:07:57 Although pleasure boating is still fairly new in China, Hong Kong’s Clearwater Bay Golf and Country Club is a haven for those who have adopted recreational boating. With a greater desire for owning a boat or a yacht, Clearwater Bay Golf and Country Club appointed Rolec Marina for its innovations in marina supplies and services. From the increasingly popular Quantum Pedestal to the innovative BerthMaster as well as essential Combi LED Deck Lighting, the partnership provides the club’s 3,000 members with a simple and straightforward mooring experience when visiting. With the capacity to berth 300 boats, members of the club will benefit from safe and secure mooring during their travels whilst berth operators can now enjoy the ability to monitor and operate water and electricity activities. Rolec Marina have also seen success in Singapore with One 15 Marina , commonly referred to as the cosmopolitan destination for visitors who seek tranquil, inspiration and a world-class experience. The collaboration with the award winning “Best Asian Marina 2019” comprises of providing over 170 of the Quantum Pedestal as well Superyacht Megamaster units, thus catering for all requirements of One 15 Marina’s clientele. Whilst the project has enabled ease of experience for end users, One 15 Marina have also acquired the BerthMaster Online payment system, providing simultaneous simplicity for both boat owners who can pay for services online and marina operators who can monitor and manage their entire marina’s electricity and water supplies. Completed projects in Australia include installations of once again, the in-demand Quantum Pedestal, with Whyalla Marina and Emu Point now generating an increase in aquatic pleasure seekers visiting their destinations. Whilst many opt for the Quantum Pedestal for its combination of innovation and sleek design, Rolec Marina’s associates in the Far East have also reaped the benefits of over 300 years of collective experience in the world of Marina. Sales Engineer, Steve King said: “Rolec Services reaching the Far East has been a great success over the past year, supplying some truly brilliant projects from China to Australia, all of which have decided to use the Rolec Quantum Service Pedestal” “Our Quantum range is both economical yet innovative, providing a powerful blend of versatility and design, and also offering a unique strength and stability seldom seen on other marina service pedestals.” Want to read more posts in the Marina Industry ? Why not read the latest blog here PREVIOUS NEXT Related Posts Major Movements in the Middle East for Rolec Marina. 30 Years with Rolec Marina. 3 reasons why your marina will benefit from EV charging.

ENQUIRE NOW FULLY FUNDED EV CHARGING SOLUTIONS FOR BUSINESSES LEARN MORE HOME CHARGING WORKPLACE CHARGING COMMERCIAL CHARGING FLEET CHARGING DEVELOPMENT CHARGING Home Site Structure EV Charging With over 15 years of experience in the EV industry, Rolec have designed, manufactured and installed electric vehicle charging points across some of the most renowned locations amongst numerous industries. From EV charging solutions for the home, commercial locations, workplaces and fleets, Rolec EV provides an exceptional service led by a team of dedicated experts. Whilst offering the UK’s largest range of AC Fast and DC Rapid charging points, Rolec has the reputation for delivering cost-effective, scalable solutions to suit all budgets and requirements. The extensive range of Rolec EV charging points has proven to be a success amongst many businesses and organisations, with thousands opting for Rolec’s smart OCPP compliant back office management system. Rolec also manufactures a vast range of OZEV grant funded charging points, allowing both EV drivers and businesses to take advantage of significant cost savings when purchasing and installing EV charging points at their homes and workplaces. Used by some of the UK's biggest brands FOR EV DRIVERS Get to know our range of charging points, suitable for your home, providing you with charging ease and excellence. Looking for a charging point to recharge your electric vehicle? Find a destination amongst our network of public chargepoints across the UK. LEARN MORE FOR BUSINESSES Have you noticed an increase in employees driving an EV? Are more of your visitors driving greener vehicles? Perhaps you’re looking to electrify your fleet? Maybe your private car park requires charging facilities to meet demand? Or are you building a new housing development with the specification for EV charging? Look no further with our range of business solutions, suitable for all budgets and requirements. LEARN MORE FULLY FUNDED Electric vehicle charging solutions for your business LEARN MORE One platform for chargepoint owners & EV drivers. Full & automated control of your chargepoints Unlock additional revenue streams Set chargepoints for public and/or private use Fully scalable solution; add or remove chargepoints & users Complete fleet management solutions Reduce charging costs and CO₂ with Smart Charge feature Vehicle integration provides real-time information Smart queuing system organises chargepoint availability Static, Dynamic or True Dynamic load balancing options LEARN MORE Other preferred back-office management & mobile app partners include: Monster Energy’s staff and visitors benefit from Rolec’s robust and reliable AUTOCHARGE pedestals, allowi ng EV drivers to recharge their vehicles for free. Monster Energy Europe HQ EV CHARGING PRODUCT RANGES WALLPOD LEARN MORE ZURA LEARN MORE QUBEV Smart LEARN MORE SECURICHARGE LEARN MORE BASICCHARGE LEARN MORE QUANTUM LEARN MORE AUTOCHARGE LEARN MORE ULTRACHARGE 160 LEARN MORE

Providing the perfect back office platform for businesses and organisations Operating and using charging points couldn’t be easier! CONTACT US FIND A CHARGEPOINT Home Site Structure EV Charging Site Structure VendElectric Chargepoint Management System Manage singular and multiple charging points via your very own charging network • Customisable tariffs with pay-to-charge, free-to-charge & BiK options • Ideal for all businesses adapting to the current EV demand • Fleet management solutions • Future-proof & scalable software Powerful EV Driver App Recharge your EV within the tap of a finger! Locate & Navigate Easy to find and navigate to a chosen charging point My Favourites Save your favourite charging locations for future use Charge Sessions View all of your current and past charging session information Statistics & Analytics Understand your EV charging behaviour/activity Exportable Data Ideal for submitting your benefit-in-kind claims Live Notifications Receive charging session notifications and alerts Virtual Wallet Top-up a virtual wallet which makes activating a charge much quicker Multi Vehicle Access Multiple EVs can be added to a single registered account ENQUIRE NOW

Home Site Structure Support Site Structure My smart charger has gone offline and I cannot connect to the unit? Product Support ​ My smart charger has gone offline and I cannot connect to the unit? 1. Start by resetting the charger. To do this you simply… Switch off electrical power to the charger for around 10 -15 seconds. Switch the power to the charger back on. Wait for the charger to reboot. It should come back online within a few minutes. 2. Still experiencing issues? Please contact your app provider as this could be software-related. See below for contact websites of our commonly used app providers: Monta Web: https://monta.com/uk/contact/ ev.energy (HomeSmart EV) Web: https://www.ev.energy/drivers/drivers-contact Tel: 01202 078000 VendElectric Web: https://app.vendelectric.com/ Tel: 01205 724754 EV Charge Online Web: https://evcharge.online/supportorfaq/0 Tel: 01295 231510 Fuuse Web: https://fuuse.io/contact-us ChargePlace Scotland Web: https://chargeplacescotland.org/contact/ For further assistance please contact us via our online chat service. This is available Monday to Friday 8:30am – 4:30pm GMT and is the fastest way to access support. Alternatively, use our contact form and one of our team will get back to you as soon as they can. 8 September 2023 Last updated: Related Support My charging cable is stuck? My smart charger has gone offline and I cannot connect to the unit? My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit? My charger(s) is/are controlled by an app, but I am having difficulties using the app, who do I contact for support?

NEWS EV Charging The QUBEV just got smarter Chloe Sharp 9 March 2023 at 09:18:15 Rolec EV and EV OneStop introduce their latest home-charging solution, the QUBEV Smart Rolec EV, innovative and well-established manufacturer of EV charge points and EV OneStop, specialists in electric vehicle product e-commerce, introduce the QUBEV Smart. New to the EV market this spring. The younger sibling to the popular QUBEV charging solution, the QUBEV Smart hosts an electrifying array of new features. It has been designed in line with the UK government’s Part S regulations and is suitable for any home builder or developer looking to make EV charging a staple. Rolec remains committed to a programme of continuous development, investment, and innovation and we can see just that in the QUBEV Smart. Hosting up to 22kW of charging output with dynamic load balancing and Mode 3 charge protocol. Packed with the latest safety features including security logs and alerts, all encapsulated in an IP54 weatherproof rated enclosure, compactly designed to provide users with a modern and sleek EV charging solution. One of Rolec EV’s most cost-effective, Smart solutions, the QUBEV Smart is also paired with a new Smart Wi-Fi app. Which allows you to schedule charging for when rates are lowest, saving the user money as well as reducing the strain on the grid. As well as an in-built LED charging status indicator and universal untethered charging socket (tethered model also available). James Jarvis, Business Development Manager at Rolec Services, had this to say: “EV charging is on the rise and it’s safe to say that it isn’t going anywhere anytime soon. But that isn’t to say that it has always been accessible. Since my first day working with Rolec, we’ve been inundated with requests from everyone, from property developers, property services and contractors for a cost accessible home-charging solution. That not only provides people with a tactile and easy to use interface, but also doesn’t look out of place on a modern housing development. That is where the idea for the QUBEV Smart came to be and for us, it was a no-brainer to contact another expert in-group, EV OneStop. Their hands-on knowledge of the public’s needs gave us an invaluable insight into the market and gave us the opportunity to really create something that works for everyone.’ A game-changer for housing and building developers, the QUBEV Smart is set to make waves in the EV charging space as a fore-runner in Smart and capable charge point design. Fully compliant and accompanied by a brand-new Smart Wi-Fi app. The QUBEV Smart is straight to the point, manageable and easy to install. Fast delivery available throughout the UK from their factory in rural Lincolnshire. Want to learn more about QUBEV Smart? Click here - https://evonestop.co.uk/products/qubev-smart PREVIOUS NEXT Related Posts A Housing Developer's Guide to the Part S Regulations New Building Regulations Set to Make EV Chargers a Part of the Furniture New Smart Charge Point Regulations

CASE STUDY Workplace Charging; Rolec Introduces Smart Chargepoint Solutions to Local IT Company SCS TECHNOLOGY SOLUTIONS Lincolnshire-based IT support and consultancy company, SCS, has been operating in the local area for nearly 30 years. And in that time, they have proved themselves as preferred partners in the community. Respected for their personal approach to office IT support. Combined, the team shares 121 years of combined technical knowledge, providing support to more than 100 regional organisations. Ranging from companies with only 10 workstations all the way to organisations that have 500 workstations operating across numerous locations. SCOPE Looking for a local British company to help them on their journey towards lower emissions, SCS reached out to a trusted company that they had been working with for years previously - Rolec. Expanding on their environmental aims within the office, SCS began embarking on a new initiative in the car park. They have begun to transition towards a fully electric fleet, and currently have a network of company vehicles that are completely PHEVs (plug-in hybrid vehicles). When building their charging network, SCS had to work alongside the requirements of their already existing electrical systems and were looking for a unit with a small footprint that could accommodate as many vehicles as possible in their restricted space. As well as a sophisticated solution for at-home company charging. The network needed to be successful on two main fronts. Primarily, it needed to accommodate each employee and visitor’s different arrangements for charging and company reimbursement, which needed to be considered and managed with accurate reporting procedures. And secondly, it needed to achieve this whilst being easy and elegant to use, so staff and visitors could quickly operate the system without causing delay to the working day. SOLUTION Currently existing infrastructure was not built with EV charging in mind, which means a bespoke solution is often needed to meet a company's required output for vehicle charging while balancing restricted space. In the case of SCS, they opted for a mixture of 7kW twin Quantum pedestals and wall-mounted WallPod units for their office charging network and the Zura unit for at-home employee charging. The small floor plan and dual charging capacity of the Quantum made them the optimal choice for their smaller car park. And by optimising vertical space with WallPod units, SCS ensured they took advantage of their location’s full EV charging potential. The entire network will also be powered by Monta, meeting their needs for accurate reporting for individual employee reimbursement as well as allowing them to set variable tariffs for staff and visitors. The combined use of the Monta app and smart cards means employees and visitors can swiftly plug-in, charge and get on with their working day. BENEFIT The hardware supplied by Rolec has supported SCS in their mission towards more sustainable business practices. Helping to not only meet their green initiatives and support their roll-out of fully EV company vehicles, but also integrating a back-office system that allows for scalability and growth. Furthermore, by opting to use an OZEV approved installer, they were able to take full advantage of the UK Government's Workplace Charging Scheme, saving them a total of £1750 on the cost of their installation. “Introducing EVs and PHEVs into our fleet brought concerns and considerations with them. With Rolec; we found answers straight away. A complete solution and platform which combines dependable charging hardware with a super-flexible smart software management system; that even managed to satisfy our most discerning users!” - Ed Lyon, Senior Field Support Engineer at SCS. PREVIOUS NEXT SCS Technology Solutions

< Back App Privacy Policy - BerthVend Consent to use of the App Under data protection laws, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data. This information is provided in this policy, so it is important that you read this policy carefully before deciding whether or not to give any consent. How you can withdraw consent Once you provide consent, you may change your mind and withdraw consent at any time by contacting us , this will not affect the lawfulness of any processing carried out before you withdraw your consent. Consent to processing Location Data I consent to the use of my Location Data in order to show potential units close to me. (including details of my current location disclosed by GPS technology so that location-enabled Services are activated). If I do not consent to processing of my Location Data and location-enabled Services, I understand I must disable this feature within my device settings. Who we are We are Rolec Services Limited. We may sometimes also use the trading styles of VendElectric, BerthVend and PitchVend – each of which is part of the same company. We are committed to protecting your personal data and respecting your privacy, and provide regular training to our personnel to ensure this commitment is maintained. Introduction This policy (together with our end-user licence agreement as set out at here (EULA ) and any additional terms of use incorporated by reference into this policy or the EULA, together our (Terms of Use ) applies to your use of: The BerthVend mobile application software (App ) available on our site (App Site ) or from various app stores, once you have downloaded or streamed a copy of the App onto your mobile telephone or handheld device (Device ). Any of the services accessible through the App (Services ) that are available on the App Site or other sites of ours (Services Sites ). This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This App is not intended for children and we do not knowingly collect data relating to children. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. Important information and Contact details Rolec Services Limited is the data controller and is responsible for your personal data (collectively referred to as "Company", "we", "us" or "our" in this policy). We have appointed a data protection officer (DPO ). If you have any questions about this privacy policy, please contact them using the details set out below: Full name of legal entity: Rolec Services Limited Name of DPO: Kieron Alsop Email address: dpo@rolecserv.co.uk You have the right to make a complaint at any time to the Information Commissioner's Office (ICO ), the UK regulator for data protection issues. Changes to the privacy policy and your duty to inform us of changes We keep our privacy policy under regular review. This version was last updated on 1 September 2021. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you when you next start the App or log onto one of the Services Sites. The new policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the App or the Services. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you. Third party links Our Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as Contact and Location Data. Please check these policies before you submit any personal data to these websites or use these services. The data we collect about you We may collect, use, store and transfer different kinds of personal data about you as follows: Identity Data Contact Data Transaction Data Device Data Content Data Profile Data Usage Data Marketing and Communications Data Location Data We explain these categories of data in the Glossary. We also collect, use and share Aggregated Data such as statistical or demographic data for various purposes. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific App feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. You can use some features of our App anonymously, without expressly providing us with your personal data. You will still be required to provide Financial Data to our payment services provider, Opayo, in order to use the relevant services. Opayo do not provide this Financial Data to us. We may also inadvertently collect Device Data about the device you use to access the App. How is your personal data collected? We will collect and process the following data about you: Information you give us. This is information (including Identity, Contact and Marketing and Communications Data) you consent to giving us about you by filling in forms on the App Site and the Services Sites (together Our Sites ), or by corresponding with us (for example, by email or chat). It includes information you provide when you register to use the App Site, download or register an App, subscribe to any of our Services, search for an App or Service, make an in-App purchase (save where you do so anonymously), share data via an App's social media functions, enter a competition, promotion or survey, and when you report a problem with an App, our Services, or any of Our Sites. If you contact us, we will keep a record of that correspondence. Information we collect about you and your device. Each time you visit one of Our Sites or use one of Our Apps we will automatically collect personal data including Device, Content and Usage Data. We collect this data using cookies and other similar technologies. Location Data. We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular features, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling Location Data in your settings, and you can use the other features of the App without giving such consent. Information we receive from other sources including third parties and publicly available sources. We may receive personal data about you from various third parties including those set out below: Device Data from analytics providers, advertising networks, and search information providers. Contact and Transaction Data (but not Financial Data) from providers of technical, payment and delivery services such as Opayo. The owner or operator of any unit you interact with via using the App. Cookies We use cookies and/or other tracking technologies to distinguish you from other users of the App, App Site, distribution platform (Appstore ) or Services Sites and to remember your preferences. This helps us to provide you with a good experience when you use the App or browse any of Our Sites and also allows us to improve the App and Our Sites. How we use your personal data We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances: Where you have consented before the processing. Where we need to perform a contract we are about to enter or have entered with you. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we need to comply with a legal or regulatory obligation. Please see the Glossary section to find out more about the types of lawful basis that we will rely on to process your personal data. We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us. Purposes for which we will use your personal data Purpose/activity To install the App and register you as a new App user Type of data Identity Contact Device Lawful basis for processing Your consent ---------------------------------------- Purpose/activity To process in-App purchases and deliver Services Type of data Identity Contact Transaction Device Marketing and Communications Location Lawful basis for processing Your consent Performance of a contract with you Necessary for our legitimate interests ---------------------------------------- Purpose/activity To manage our relationship with you including notifying you of changes to the App or any Services Type of data Identity Contact Profile Marketing and Communications Lawful basis for processing Your consent Performance of a contract with you Necessary for our legitimate interests (to keep records updated and to analyse how customers use our products/ Services) Necessary to comply with legal obligations (to inform you of any changes to our terms and conditions) ---------------------------------------- Purpose/activity To enable you to participate in a prize draw, competition or complete a survey Type of data Identity Contact Device Profile Marketing and Communications Lawful basis for processing Your consent Performance of a contract with you Necessary for our legitimate interests (to analyse how customers use our products/Services and to develop them and grow our business) ---------------------------------------- Purpose/activity To administer and protect our business and this App including troubleshooting, data analysis and system testing Type of data Identity Contact Device Lawful basis for processing Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security) ---------------------------------------- Purpose/activity To deliver content and advertisements to you To make recommendations to you about goods or services which may interest you To measure and analyse the effectiveness of the advertising we serve you To monitor trends so we can improve the App Type of data Identity Contact Device Content Profile Usage Marketing and Communications Location Lawful basis for processing Consent Necessary for our legitimate interests (to develop our products/Services and grow our business) Disclosures of your personal data When you consent to providing us with your personal data, you also consent to us sharing your personal data with the third parties set out below for the purposes set out in the table above: External Third Parties as set out in the Glossary. Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. International transfers We do not transfer your personal data outside the UK, save where you ask us to do so. Where you use the App from outside the UK, please note that the App and any personal data we process as a result of your use of the App, will be transferred to our servers in the UK. Please do not use the App if you do not wish your personal data to be transferred to the UK. Data security All information you provide to us is stored on our secure encrypted servers in the UK. Any payment transactions carried out by our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of Our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so. Data retention Details of retention periods for different aspects of your personal data are available by contacting us. By law we have to keep basic information about our customers (including some Contact, Identity and Transaction Data) for at least six years after they cease being customers for tax purposes. We are likely however to move such personal data much earlier from our “live” system to a less easily accessed “archive” system to lessen the risk of inadvertent processing. In some circumstances you can ask us to delete your data: see “Your legal rights” below for further information. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. In the event that you do not use the App for a period of 12 months then we will treat the account as expired and your personal data may be deleted or archived. Any credit balance on your account at such time will be forfeited to us, and will not be refunded even if you subsequently return to the App. Your legal rights Under certain circumstances you have various rights under data protection laws in relation to your personal data, as listed below. They are described in more detail in the Glossary. Request access to your personal data. Request correction of your personal data. Request erasure of your personal data. Object to processing of your personal data. Request restriction of processing your personal data. Request transfer or your personal data. Right to withdraw consent. You also have the right to ask us not to continue to process your personal data for marketing purposes. You can exercise any of these rights at any time by contacting us using the link in the App. Glossary 1.1 LAWFUL BASIS Consent means processing your personal data where you have signified your agreement by a statement or clear opt-in to processing for a specific purpose. Consent will only be valid if it is a freely given, specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time by contacting us. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to. 1.2 EXTERNAL THIRD PARTIES Service providers based in the UK or the EEA who provide server/cloud hosting, payment processing, IT and system administration services. Professional advisers including lawyers, bankers, auditors, accountants and insurers who provide consultancy, banking, legal, insurance and accounting services. HM Revenue and Customs, police, regulators and other authorities. Owners or operators of any units which you use via the App. Our sub-processers from time-to-time, as can be viewed here . 1.3 YOUR LEGAL RIGHTS You have the right to: Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: if you want us to establish the data's accuracy; where our use of the data is unlawful but you do not want us to erase it; where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. 1.4 CATEGORIES OF PERSONAL DATA Identity Data : first name, last name, maiden name, username or similar identifier, marital status, title, date of birth, gender. Contact Data : address, email address and telephone numbers. Transaction Data : includes details about payments to and from you and details of in-App purchases, association with a unit owner/operator, vehicle make/model/registration. Device Data: includes the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting. Content Data: includes information stored on your Device, including preferences, login information, settings and favourites. Profile Data : includes your username and password, in-App purchase history, your interests, preferences, feedback and survey responses. Usage Data : includes details of your use of any of our Apps or your visits to any of Our Sites including, but not limited to, traffic data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. Marketing and Communications Data : includes your preferences in receiving marketing from us and our third parties and your communication preferences. Location Data : includes your current location disclosed by GPS technology. Financial Data : bank account and payment card details. Previous Next