BLOG EV Charging 5 Ways Monta Can Help you EV Better Chloe Sharp 20 November 2023 at 13:58:22 To support our partnership with Monta, we wanted to introduce you to some of the key features they offer to help manage your new (or old) EV charge points. On top of being the leading choice for charger management, Monta have a MONTAin of features. Ranging from security and compliance to more bespoke management solutions like smart queue and car integration. In fact, they have so many features that we really struggled to narrow them down for this blog. So, if you’ve just introduced EV charging to your business, or if you’re looking to teach an old charger new tricks, have a read and see what your charger has to offer you. 1. Smart Booking Imagine this: you’re on your way home from a work trip, it’s been a long day and you want to get home before the school-run in the morning, but your battery warning light starts flashing. Frantically, you get your friend to look for the nearest charge point, you think you’re going to make it but you’re cutting it tight. Finally, after playing chicken with your mileage, you make it to the charger only to find out someone else is already using it! Wouldn’t it be nice if you could’ve planned for this exact scenario? (I think you know where we’re going with this.) With Monta you can. Book a charger in advance and soothe your charging anxiety. 2. Roaming Petrol companies wouldn’t say no to advertising themselves at every opportunity, so why do we seem to do this with EV charging? Electric vehicle charge points can be a great way to generate passive income for businesses of all sizes, but this job is made a lot harder when people don’t even know how to find you. Monta doesn’t gatekeep access to EV charging. Their roaming feature puts your charge point on the map, literally, making it visible across platforms and apps so that it’s even easier to find a charger. This is an optional feature. 3. Smart Queuing In truly British fashion for a Danish company, Monta has also managed to revolutionise queueing. Offering an intelligent system which allocates electric vehicles to charge points as and when they become available. No more patrolling up and down a car park waiting for a charger to free up, you can join the waiting list for a site, check out your estimated wait time, and get notified when your spot opens up. How very civilised. 4. Car Integration Personally, car integration sounds a little bit like a scientific trial of car-human hybrid technology. Maybe. Or if you’ve spent considerably less time watching sci-fi movies than me, you might have gathered that car integration has more to do with chargepoint management than babies with windscreen wipers. Connect your car and get live updates on your charge percentage via the Monta app. Whether you’re plugged in via a charging cable or already charging. 5. Sponsored Charge Point Companies are becoming a lot more flexible about where people choose to do their job and working from home seems to have become a permanent part of our vocabulary. But when the office no longer becomes the place to be, it can be harder for companies to reimburse employees for the mileage (or charging) of their company vehicles. With the help of Monta, car chargers, like companies, are no longer limited by the office. Employees can charge their electric vehicles at home using their company account by using the sponsored charge point feature. The best part? Monta creates a single monthly bookkeeping item for at-home charging expenses. Make sure to select your company vehicle when you start the charge! To learn more about our range click here - https://www.rolecserv.com/ev-charging-product-ranges PREVIOUS NEXT Related Posts Rolec and Monta join forces to deliver over 20,000 connected EV charge points in 2023 Rolec and Sinexcel partner up to bring affordable DC charging to the UK New Building Regulations Set to Make EV Chargers a Part of the Furniture

NEWS EV Charging Rolec Services Acquires VendElectric and Group Manager ​ 12 December 2023 at 11:07:41 The UK’s largest manufacturer of electric vehicle chargepoints, Rolec Services has acquired the VendElectric charging network and the Group Manager charging network The acquisition of the VendElectric and Group Manager charging networks by Rolec Services Ltd significantly expands the UK manufacturer’s existing portfolio of EV charging and back office management solutions. Rolec’s acquisition of the two charging platforms from Teckpro Ltd is a progressive move forward which compliments and comfortably integrates with their existing nationwide EV charging solutions. Rolec commented: “Incorporating the VendElectric and Group Manager EV charging platforms into our existing portfolio further strengthens our overall EV charging offering and provides our customers with an increased variety of EV charging solutions to choose from.” This acquisition will also expand Rolec’s in-house capabilities with the inclusion of VendElectric’s technical team as well as the introduction of new technologies and technical advancements, enabling Rolec to reach a wider customer base and provide a greater range of services, covering all aspects of EV charging and back-office management services. Offering a complete all-encompassing EV charging solution, the amalgamation of Rolec’s UK manufactured charging hardware and its innovative back office management software presents an exciting future for the company and EV charging industry alike. The acquisition of VendElectric and Group Manager is undoubtably perfect timing as the nation prepares for a UK-wide charging infrastructure strategy. Rolec currently manages thousands of charging points on its network throughout the UK, including locations such as: Meadowhall Shopping Centre, Anglian Water Authority, Battersea Power Station Development, JCT600, DHL, Perry’s Motor, Stoneacre Motor Group and many more. Kieron Alsop, Managing Director at Rolec Services commented: “I am delighted to be introducing the VendElectric and Group Manager charging networks into Rolec’s existing portfolio of EV charging and back office management solutions which is clearly an exciting addition to Rolec. I am particularly pleased to welcome VendElectric’s technical team on board which will further strengthen our inhouse capabilities and enable us to scale up our services and solutions as the EV charging industry evolves. As an organisation we are always looking to improve and enhance our EV charging portfolio and are also actively seeking to acquire further companies as and when the opportunity arises”. For more about the VendElectric back office management system PREVIOUS NEXT Related Posts Rolec Provides Over 1,000 EV Charging Points for Kia UK. Introducing the new EV OpenCharge range 200,000 EV Chargepoints Installed Worldwide

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Home Site Structure Support Site Structure My charger(s) is/are controlled by an app, but I am having difficulties using the app, who do I contact for support? Product Support ​ My charger(s) is/are controlled by an app, but I am having difficulties using the app, who do I contact for support? See below for contact websites of our commonly used app providers: Monta Web: https://monta.com/uk/contact/ ev.energy (HomeSmart EV) Web: https://www.ev.energy/drivers/drivers-contact Tel: 01202 078000 VendElectric Web: https://app.vendelectric.com/ Tel: 01205 724754 EV Charge Online Web: https://evcharge.online/supportorfaq/0 Tel: 01295 231510 Fuuse Web: https://fuuse.io/contact-us ChargePlace Scotland Web: https://chargeplacescotland.org/contact/ For further assistance please contact us via our online chat where one of our team can assist. Our live chat is available Monday to Friday 8:30am – 4:30pm GMT. Alternatively, use our contact form or drop us a call on +44 (0) 1205 724 754. 8 September 2023 Last updated: Related Support My charger has tripped out, how do I reset it? My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit? My smart charger has gone offline and I cannot connect to the unit? What size electrical supply do I need for my charger?

NEWS EV Charging Rolec and Sinexcel partner up to bring affordable DC charging to the UK ​ 12 December 2023 at 11:08:16 One of Europe’s leading electric vehicle chargepoint manufacturers, Rolec EV, has announced its partnership agreement with Sinexcel, a global electric technology company. The partnership will introduce a new range of cost-effective DC rapid EV charging stations offering speeds from 60kW through to 480kW to support both the future of electrified transport and the nations net zero plans. Rolec EV already offers the UK’s largest range of AC fast and DC rapid charging points and these latest additions will be the most price competitive in the industry. The UltraCharge 160 is the first of three models to be introduced and to ensure suitability to the UK market, intensive testing was carried out at Rolec’s HQ in Lincolnshire for over six months. Having passed with complex testing and compliance procedures, Rolec are now able to confidently charge ahead with deliveries from February 2023. The modular and scalable ultra-rapid charging station can be upgraded in modules of 20kW, all the way up to 160kW, making it the perfect future-proof and cost-effective solution for public, fleet and highway infrastructure deployment. Offering convenient charging times for every electric vehicle on the market, the UltraCharge 160’s intelligent dynamic power balancing feature enables two vehicles to charge simultaneously and can be activated via either mobile app, RFID, Apple Pay, Google Pay or contactless card payment as well as conforming to the ISO 15118 Plug & Charge standard. It is Open Charge Point Protocol (OCPP) 1.6 compliant, which provides businesses with the freedom to integrate with any chosen chargepoint management system in the world. Chargepoint operators are then able to set their own tariffs, monitor utilisation and assess the performance of the unit as and when they wish. Installers will be pleased to know the UltraCharge 160 is easy to install, maintain and full support will be offered by both, Rolec and Sinexcel’s technical teams. Frankie Mellon, Rolec’s Sales Director commented: “I am delighted to have formed a strategic partnership with Sinexcel, from the initial discussion Rolec felt we had found a partner who shared the same goals as our own, to excel in customer service, product development and to have a wide product range for all applications at a very cost-effective price point. We installed the first UltraCharge 160 at our HQ some 6 months ago now and since that point we have worked extremely closely with Sinexcel to further develop the product to meet the requirements of the UK market, integrating with cars, lorries, buses, and to identify features we wished to include as standard for our clients, such as a contactless payment terminal and long reach cables. With many workplaces now requiring a DC & AC charging solutions to support fleet, visitor, and employee charging, it is imperative that we can quote and deliver a reliable product with a short lead time to include within our proposal. The modular approach of Sinexcel has enabled Rolec to hold UK stock of 60/80/120/160kW models, offering next day delivery to our UK customers. With a 160kW unit retailing at £25,000 we know this product is going to be very well received by the industry!” Charles Meng, Sinexcel’s Country Director commented: “We see the partnership with Rolec as a mutual achievement of our vision for each other. It's not just a normal partnership, it's more like entering a formal relationship, like a marriage. After getting to know each other better, we share the same goals together. Sinexcel saw Rolec's passion for "zero emissions". The team is professional, precise, efficient and always surprises us, Rolec's record in EV is amazing, with a deep knowledge of the EV Charging business and always brings us new inspiration. The Sinexcel and Rolec EV teams met in Boston to formally confirm what we had in mind for each other. Together, we will move forward to a new chapter. We are proud to have such great partners. We are confident that working with Rolec will bring a lot of new changes to the EV Charging business in the UK/Europe.” To learn more about the UltraCharge 160 , please click here PREVIOUS NEXT Related Posts One Charger, Two Outlets, Unlimited Style New Smart Charge Point Regulations OZEV grant funding changes explained

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< Back App Privacy Policy - BerthVend Consent to use of the App Under data protection laws, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data. This information is provided in this policy, so it is important that you read this policy carefully before deciding whether or not to give any consent. How you can withdraw consent Once you provide consent, you may change your mind and withdraw consent at any time by contacting us , this will not affect the lawfulness of any processing carried out before you withdraw your consent. Consent to processing Location Data I consent to the use of my Location Data in order to show potential units close to me. (including details of my current location disclosed by GPS technology so that location-enabled Services are activated). If I do not consent to processing of my Location Data and location-enabled Services, I understand I must disable this feature within my device settings. Who we are We are Rolec Services Limited. We may sometimes also use the trading styles of VendElectric, BerthVend and PitchVend – each of which is part of the same company. We are committed to protecting your personal data and respecting your privacy, and provide regular training to our personnel to ensure this commitment is maintained. Introduction This policy (together with our end-user licence agreement as set out at here (EULA ) and any additional terms of use incorporated by reference into this policy or the EULA, together our (Terms of Use ) applies to your use of: The BerthVend mobile application software (App ) available on our site (App Site ) or from various app stores, once you have downloaded or streamed a copy of the App onto your mobile telephone or handheld device (Device ). Any of the services accessible through the App (Services ) that are available on the App Site or other sites of ours (Services Sites ). This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This App is not intended for children and we do not knowingly collect data relating to children. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. Important information and Contact details Rolec Services Limited is the data controller and is responsible for your personal data (collectively referred to as "Company", "we", "us" or "our" in this policy). We have appointed a data protection officer (DPO ). If you have any questions about this privacy policy, please contact them using the details set out below: Full name of legal entity: Rolec Services Limited Name of DPO: Kieron Alsop Email address: dpo@rolecserv.co.uk You have the right to make a complaint at any time to the Information Commissioner's Office (ICO ), the UK regulator for data protection issues. Changes to the privacy policy and your duty to inform us of changes We keep our privacy policy under regular review. This version was last updated on 1 September 2021. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you when you next start the App or log onto one of the Services Sites. The new policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the App or the Services. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you. Third party links Our Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as Contact and Location Data. Please check these policies before you submit any personal data to these websites or use these services. The data we collect about you We may collect, use, store and transfer different kinds of personal data about you as follows: Identity Data Contact Data Transaction Data Device Data Content Data Profile Data Usage Data Marketing and Communications Data Location Data We explain these categories of data in the Glossary. We also collect, use and share Aggregated Data such as statistical or demographic data for various purposes. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific App feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. You can use some features of our App anonymously, without expressly providing us with your personal data. You will still be required to provide Financial Data to our payment services provider, Opayo, in order to use the relevant services. Opayo do not provide this Financial Data to us. We may also inadvertently collect Device Data about the device you use to access the App. How is your personal data collected? We will collect and process the following data about you: Information you give us. This is information (including Identity, Contact and Marketing and Communications Data) you consent to giving us about you by filling in forms on the App Site and the Services Sites (together Our Sites ), or by corresponding with us (for example, by email or chat). It includes information you provide when you register to use the App Site, download or register an App, subscribe to any of our Services, search for an App or Service, make an in-App purchase (save where you do so anonymously), share data via an App's social media functions, enter a competition, promotion or survey, and when you report a problem with an App, our Services, or any of Our Sites. If you contact us, we will keep a record of that correspondence. Information we collect about you and your device. Each time you visit one of Our Sites or use one of Our Apps we will automatically collect personal data including Device, Content and Usage Data. We collect this data using cookies and other similar technologies. Location Data. We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular features, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling Location Data in your settings, and you can use the other features of the App without giving such consent. Information we receive from other sources including third parties and publicly available sources. We may receive personal data about you from various third parties including those set out below: Device Data from analytics providers, advertising networks, and search information providers. Contact and Transaction Data (but not Financial Data) from providers of technical, payment and delivery services such as Opayo. The owner or operator of any unit you interact with via using the App. Cookies We use cookies and/or other tracking technologies to distinguish you from other users of the App, App Site, distribution platform (Appstore ) or Services Sites and to remember your preferences. This helps us to provide you with a good experience when you use the App or browse any of Our Sites and also allows us to improve the App and Our Sites. How we use your personal data We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances: Where you have consented before the processing. Where we need to perform a contract we are about to enter or have entered with you. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we need to comply with a legal or regulatory obligation. Please see the Glossary section to find out more about the types of lawful basis that we will rely on to process your personal data. We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us. Purposes for which we will use your personal data Purpose/activity To install the App and register you as a new App user Type of data Identity Contact Device Lawful basis for processing Your consent ---------------------------------------- Purpose/activity To process in-App purchases and deliver Services Type of data Identity Contact Transaction Device Marketing and Communications Location Lawful basis for processing Your consent Performance of a contract with you Necessary for our legitimate interests ---------------------------------------- Purpose/activity To manage our relationship with you including notifying you of changes to the App or any Services Type of data Identity Contact Profile Marketing and Communications Lawful basis for processing Your consent Performance of a contract with you Necessary for our legitimate interests (to keep records updated and to analyse how customers use our products/ Services) Necessary to comply with legal obligations (to inform you of any changes to our terms and conditions) ---------------------------------------- Purpose/activity To enable you to participate in a prize draw, competition or complete a survey Type of data Identity Contact Device Profile Marketing and Communications Lawful basis for processing Your consent Performance of a contract with you Necessary for our legitimate interests (to analyse how customers use our products/Services and to develop them and grow our business) ---------------------------------------- Purpose/activity To administer and protect our business and this App including troubleshooting, data analysis and system testing Type of data Identity Contact Device Lawful basis for processing Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security) ---------------------------------------- Purpose/activity To deliver content and advertisements to you To make recommendations to you about goods or services which may interest you To measure and analyse the effectiveness of the advertising we serve you To monitor trends so we can improve the App Type of data Identity Contact Device Content Profile Usage Marketing and Communications Location Lawful basis for processing Consent Necessary for our legitimate interests (to develop our products/Services and grow our business) Disclosures of your personal data When you consent to providing us with your personal data, you also consent to us sharing your personal data with the third parties set out below for the purposes set out in the table above: External Third Parties as set out in the Glossary. Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. International transfers We do not transfer your personal data outside the UK, save where you ask us to do so. Where you use the App from outside the UK, please note that the App and any personal data we process as a result of your use of the App, will be transferred to our servers in the UK. Please do not use the App if you do not wish your personal data to be transferred to the UK. Data security All information you provide to us is stored on our secure encrypted servers in the UK. Any payment transactions carried out by our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of Our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so. Data retention Details of retention periods for different aspects of your personal data are available by contacting us. By law we have to keep basic information about our customers (including some Contact, Identity and Transaction Data) for at least six years after they cease being customers for tax purposes. We are likely however to move such personal data much earlier from our “live” system to a less easily accessed “archive” system to lessen the risk of inadvertent processing. In some circumstances you can ask us to delete your data: see “Your legal rights” below for further information. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. In the event that you do not use the App for a period of 12 months then we will treat the account as expired and your personal data may be deleted or archived. Any credit balance on your account at such time will be forfeited to us, and will not be refunded even if you subsequently return to the App. Your legal rights Under certain circumstances you have various rights under data protection laws in relation to your personal data, as listed below. They are described in more detail in the Glossary. Request access to your personal data. Request correction of your personal data. Request erasure of your personal data. Object to processing of your personal data. Request restriction of processing your personal data. Request transfer or your personal data. Right to withdraw consent. You also have the right to ask us not to continue to process your personal data for marketing purposes. You can exercise any of these rights at any time by contacting us using the link in the App. Glossary 1.1 LAWFUL BASIS Consent means processing your personal data where you have signified your agreement by a statement or clear opt-in to processing for a specific purpose. Consent will only be valid if it is a freely given, specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time by contacting us. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to. 1.2 EXTERNAL THIRD PARTIES Service providers based in the UK or the EEA who provide server/cloud hosting, payment processing, IT and system administration services. Professional advisers including lawyers, bankers, auditors, accountants and insurers who provide consultancy, banking, legal, insurance and accounting services. HM Revenue and Customs, police, regulators and other authorities. Owners or operators of any units which you use via the App. Our sub-processers from time-to-time, as can be viewed here . 1.3 YOUR LEGAL RIGHTS You have the right to: Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: if you want us to establish the data's accuracy; where our use of the data is unlawful but you do not want us to erase it; where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. 1.4 CATEGORIES OF PERSONAL DATA Identity Data : first name, last name, maiden name, username or similar identifier, marital status, title, date of birth, gender. Contact Data : address, email address and telephone numbers. Transaction Data : includes details about payments to and from you and details of in-App purchases, association with a unit owner/operator, vehicle make/model/registration. Device Data: includes the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting. Content Data: includes information stored on your Device, including preferences, login information, settings and favourites. Profile Data : includes your username and password, in-App purchase history, your interests, preferences, feedback and survey responses. Usage Data : includes details of your use of any of our Apps or your visits to any of Our Sites including, but not limited to, traffic data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. Marketing and Communications Data : includes your preferences in receiving marketing from us and our third parties and your communication preferences. Location Data : includes your current location disclosed by GPS technology. Financial Data : bank account and payment card details. Previous Next

< Back App End User Licence Agreement - VendElectric Who we are and what this Agreement does We, Rolec Services Limited, license you to use: The VendElectric mobile application software (App ) and any updates or supplements to it. The related online documentation (Documentation ). The service you connect to via the App and the content we provide to you through it (Service ). as permitted in these terms. Your privacy Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Policy for this App and it is important that you read that information carefully. The ways in which you can use the App and Documentation may also be controlled by the rules and policies of the Appstore from which you downloaded the App, so you should also read their rules and policies carefully. Operating system requirements The website or Appstore from which you downloaded the App will have set out clearly the operating system requirements, including the minimum amount of memory required and the types of operating system on which is can operate. Please check the applicable Appstore or website for updates on the operating system requirements. Support for the App and how to tell us about problems Support. If you want to learn more about the App or the Service or have any problems using them please contact us. Contacting us. If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at technicalsupport@rolecserv.co.uk How we will communicate with you . If we have to contact you we will do so by email, by SMS or by pre-paid post, using the contact details you have provided to us. How you may use the App, including how many devices you may use it on In return for your agreeing to comply with these terms you may: download or stream a copy of the App onto a device and view, use and display the App and the Service on such device for your personal purposes only. receive and use any free supplementary software code or update of the App incorporating "patches" and corrections of errors as we may provide to you. You must be 18 or over to accept these terms. Third-Party Service Providers When using certain features of the App, you may be put into contact with one or more third-party service providers (as further described below). Where you engage with, and obtain services such as electronic vehicle charging (Third-Party Services ) from such third-party service providers, you acknowledge that your contract for such Third-Party Services is with that third-party service provider, not with us. We do not provide, and have no responsibility for, Third-Party Services. The Connection Points that you may locate and or access using this App are not operated or controlled by us. They are controlled by independent third parties (Hosts ). Amongst other things, the Hosts set the prices for use of the relevant Third-Party Services, and any other terms for using such Third-Party Services. It is important that you ensure you are satisfied with any such prices and terms prior to making use of the applicable Third-Party Services. Any dispute or disagreement about the provision of those Third-Party Services is a matter between you and the applicable Host. Where you make any payment via the App to a Host, we do not process that payment. The payment is processed as Third-Party Services by Opayo. As with Hosts, it is important that before entering your payment details or making a payment, you have reviewed and ensured you are happy with all applicable rules and policies of Opayo. Any dispute or disagreement about the provision of Third-Party Services relating to payment processing is a matter between you and Opayo. Account creation and anonymous use The App may allow one or both of the following options for using the App and accessing the Third-Party Services: Account – you can enter your details and create an account, to which you can add credit from time-to-time. This credit is then applied against Third-Party Services received from Hosts; or Pay As You Go – you can instead make payments for specific Third-Party Services on an “as and when” basis, without first topping up an Account balance. This can be done either via an Account or without entering your details (but please bear in mind that many functions of the App will not be available without setting up an Account. Where you create an Account but do not log into it for a 12 month period, we may close your Account either temporarily or permanently. You will forfeit any credit balance remaining on your Account in such circumstances. You may not transfer the App to someone else We are giving you personally the right to use the App and the Service as set out above. You may not transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it. Changes to these terms We may need to change these terms, for example to reflect changes in law or best practice or to deal with additional features which we introduce. We will notify you of a change when you next start the App. If you do not accept the notified changes you will not be permitted to continue to use the App and the Service. Update to the App and changes to the Service From time to time we may automatically update the App (or ask you to manually update the App) to change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services. If someone else owns the phone or device you are using If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device. We are not responsible for other websites you link to The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them. Licence restrictions You agree that you will: not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us; not copy the App, Documentation or Services, except as part of the normal use of the App; not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms; not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective ), and provided that the information obtained by you during such activities: is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and is not used to create any software that is substantially similar in its expression to the App; is kept secure; and is used only for the Permitted Objective; comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service. Acceptable use restrictions You must: not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system; not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms); not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service; not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service. Intellectual property rights All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms. Our responsibility for loss or damage suffered by you We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen. We are not liable for loss or damage arising from Third-Party Services. We are not responsible for any loss or damage you suffer in respect of Third-Party Services. We do not exclude or limit in any way our liability to you where it would be unlawful to do so . This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation. When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage (i) that you could have avoided by following our advice to apply an update offered to you free of charge; (ii) that you could have avoided by following reasonable security precautions on your device; or (iii) for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us. We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Limitations to the App and the Services . The App and the Services are provided for general information and facilitation purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date. Please back-up content and data used with the App . We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service. Check that the App and the Services are suitable for you . The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the appstore site and in the Documentation) meet your requirements. We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will have no other liability whatsoever for any such delay. We may end your rights to use the App and the Services if you break these terms We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we may (at our discretion) give you a reasonable opportunity to do so. If we end your rights to use the App and Services: You must stop all activities authorised by these terms, including your use of the App and any Services. You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this. We may remotely access your devices and remove the App from them and cease providing you with access to the Services. Transfer of this Agreement We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Agreement. You may only transfer your rights or your obligations under these terms to another person if we agree in writing. No rights for third parties This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement. Illegality and enforcement Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Which laws apply to this contract and where you may bring legal proceedings These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. Previous Next