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Why can I not remove my charging cable out of the charger?

Product Support

Product Support

Why can I not remove my charging cable out of the charger?

Some of our socketed charging points are equipped with a cable safety locking feature, this is to provide optimal security.


If you have tried to remove your charging lead from the socket before disengaging your charging lead from your vehicle, you have more than likely forced the locking feature to remain in place.

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Please contact the chargepoint operator and they may need to enter the charging point to release the mechanism.

11 February 2022

Last updated: