Rolec teams up with Nordic Charge NEWS EV Charging Rolec teams up with Nordic Charge 6 January 2026 at 12:50:07 Rolec, a leading provider of EV charging infrastructure, is simply thrilled to announce its partnership with Nordic Charge , making them one of the official resellers of Rolec products in the region. This exciting collaboration marks a significant milestone in driving EV adoption and accelerating the transition to sustainable transport. Nordic Charge, as our esteemed partner, will now offer a comprehensive range of domestic and commercial EV charging solutions to cater to the evolving needs of EV owners, homes, and businesses in the Nordics. Together, we aim to deliver a high-quality, reliable, and an innovative range of charging solutions to support the growing demand for electric vehicles in the region. To celebrate this partnership, Rolec and Nordic Charge proudly showcased brands, expertise, and products at the eCarExpo Danmark in Copenhagen last month. This event served as an excellent opportunity for visitors to learn more about the partnership and explore Rolec's AC fast and DC rapid charging solutions. With a team of experts on hand to answer all EV charging-related questions. This collaboration highlights the power of teamwork in advancing the electric vehicle ecosystem and strengthening the infrastructure necessary for greener transport. Rolec and Nordic Charge are excited to embark on this journey together and look forward to serving the EV charging needs of the Nordic market. Jon Faglöv, Business Development Manager Rolec AB, comments: "We believe that partnerships like Nordic Charge and Rolec are crucial in propelling the electric vehicle industry forward. Our presence at the eCarExpo Danmark signifies the beginning of an exciting journey with Nordic Charge, and we are dedicated to promoting sustainable and eco-friendly transportation solutions in the Nordic region. Together, we are poised to make a significant impact on EV adoption." Jhon Hyttel Angel, CEO and Co-founder at Nordic Charge, added: “The partnership between Rolec and Nordic Charge represents a significant advancement for the EV industry in the Nordic region. Rolec's product line, coupled with their commitment to innovation and sustainability, opens up new possibilities for the Nordic market, which were showcased at the eCarExpo. We take immense pride in our partnership with Rolec and eagerly anticipate the journey towards achieving a net-zero CO2 emission infrastructure in the Nordics.” PREVIOUS NEXT Related Posts 15 Years of EVolution Making it all happen: The R&D team keeping us plugged in to EV innovation. Choosing the Right EV Charger for Your Home

Ideal electrical distribution solutions for your caravan site, holiday and residential park. Over 35 years of experience in the caravan industry, allowing us to meet your individual requirements. MAINS & DISTRIBUTION UNITS Rolec provides the ideal electrical distribution solutions for all caravan and holiday park sites, with over 35 years of experience in industry, Rolec are the go-to manufacturer for electrical mains panels and distribution units. Meeting each individual requirement and electrical systems of any location, Rolec’s team of dedicated experts can provide a bespoke service to benefit each destination’s electrical distribution needs. The panels and units come complete with built-in switchgear, cable terminals and, where required, metering and street light operating photocells. Home Site Structure Caravan Hook-Ups Site Structure Caravan Hook-Up Product Ranges Site Structure Mains & Distribution Units KEY FEATURES MULTIPLE SWITCHGEAR ARRANGEMENTS IP44 - IP66 WEATHER PROOF BESPOKE MANUFACTURING STRONG & DURABLE UV STABILISED CE CERTIFIED The MAINS & DISTRIBUTION Unit Range Localised distribution of electrical circuits including circuit protection Provides isolation, current protection and fault current protection All electrical panels manufactured to suit each sites individual requirements and electrical design GRP, stainless steel or technopolymer enclosures Switchgear variants: 6amps to 2000amps (1Ø or 3Ø options) Able to accommodate all switching and monitoring management solutions Designed and built to suit all incoming and ongoing cable types and sizes IPX5 Rated Wall or ground (root) mountable Galvanised steel mounting frames Form II panels available ABS cable entry covering shroud SUITABLE FOR ROAD SIDES AMENITY AREAS STATIC CARAVANS COMMUNAL AREAS SPECIFICATIONS MATERIALS GRP, Stainless Steel or Technopolymer Enclosures DIMENSIONS Technopolymer (W x H x D): RE512 – 230mm x 316mm x 135mm GRP (W x H x D): RE514 – 515mm x 650mm x 250mm RE515 – 585mm x 800mm x 300mm RE516 – 800mm x 1060mm x 350mm Stainless Steel (W x H x D): S005E – 500mm x 700mm x 250mm S006E – 600mm x 800mm x 250mm S007E – 800mm x 1000mm x 300mm VOLTAGE 230v or 400v (1Ø or 3Ø) FAULT CURRENT RCBO/RCD OVERCURRENT PROTECTION MCCB/MCB or Fuses | Surge Protection DATASHEET Distribution Units - Data Sheet Need help with your caravan park, campsite or holiday park destinations? Give us a call on +44 (0) 1205 724 754 ENQUIRE NOW DATASHEET Button Need help with your caravan park, campsite or holiday park destinations? Give us a call on +44 (0) 1205 724 754 ENQUIRE NOW Ideal mains and distribution equipment for your caravan sites/park destinations OPTIONAL EXTRAS Fault current protection Form 2 panels Volt & amp meters Phase indicators CARAVAN HOOK-UPS RELATED PRODUCT RANGES Classic Touring Pedestals LEARN MORE Quantum Touring Pedestals LEARN MORE Direct Connection Units LEARN MORE PRODUCT CODES ENQUIRE NOW

Need help with your EV charging point? More information on the OLEV grant funding? Our FAQs will answer most of your queries, should you require further information, please get in touch with us directly. FREQUENTLY ASKED QUESTIONS Choose a Division OUR FAQs Looking for answers? Need some support? Check out our FAQs for EV charging, marinas and caravan hook-ups for more. Choose a Topic What is the 0% Benefit in Kind tax? EV Charging Company car drivers pay Benefit-in-Kind tax in line with vehicle emissions. Because pure electric vehicles produce zero emissions, from April 2020, company car drivers who drive an electric vehicle will pay 0% Benefit-in-Kind tax. This will increase to 1% in April 2021 and 2% in April 2022. This fiscal initiative has encouraged many individuals to make the transition to driving and electric vehicles due to the significant savings made. Can I add more charging points to my workplace premises? EV Charging As the demand for EVs increases, we understand that businesses may need to increase the number of EV charging points at their locations. EV Charge.Online allows unlimited charging points to register on the host’s back office management platform, making for a future-proof and scalable solution. Please note that if your business has claimed the full amount of OLEV Workplace Charging Scheme grant funding, the business cannot claim an additional amount. Where can I find Rolec EV charging points? EV Charging Our vast range of AC Fast and DC Rapid charging points are available across the nation’s wholesaler network. For more information, please visit your local wholesaler. Why do I need a home charging point? EV Charging Although some electric vehicle drivers charge their vehicles at their workplace or public charging stations, most charging activity is undertaken at the home, overnight. This provides EV drivers with peace of mind as their vehicle will benefit from full charge the next morning. Some EV drivers recharge their vehicles using a 3-pin plug, however charging takes much longer as well as the inconvenience of wires and charging cables through flaps, doors and windows. For more on our tethered and untethered charging units: www.rolecserv.com/home-charging What is OCPP? EV Charging OCPP (Open Charge Point Protocol) is simply a language that allows OCPP compliant charging points and back office management systems to communicate seamlessly with one another. OCPP is a popular, worldwide industry-wide standard, allowing interoperability between EV charging points, back office management systems and electric vehicles. For more on the benefits of OCPP integrated charging points , please read here . What is the OZEV WCS grant? EV Charging The OZEV Workplace Charging Scheme provides businesses and organisations with grant funding towards the deployment of charging infrastructure at their workplace premises. A grant of £350 per socket; there is a total of £14,000 available, allowing workplaces to install up to 40 charging points. OZEV grant funding is subject to eligibility criteria; please click the link for more: https://3814f048-6c69-488c-9f3e-e8df0a79bfd4.filesusr.com/ugd/1667b4_aa567aeba1bd4a1a80b9620c01f2b883.pdf Alternatively, take a look at our OZEV Grant Funding page. What is the OZEV EVHS grant? EV Charging The OZEV Electric Vehicle HomeCharge Scheme provides £350 of grant funding towards the purchase and install for a home charging unit. OZEV grant funding is subject to eligibility criteria, such as having sufficient off-street parking. Please click here for more: https://www.gov.uk/government/collections/government-grants-for-low-emission-vehicles#electric-vehicle-homecharge-scheme Should my workplace have the facilities to charge electric vehicles? EV Charging As the demand for electric vehicles increases, so does the demand of electric vehicle charging infrastructure. Whether your business is a restaurant, shopping centre, taxi firm, football stadium etc, now is perhaps the right time to deploy EV charging points at your workplace premises, whilst OLEV funding is available to take advantage of. For more on why your business should offer EV charging to employees and visitors: https://3814f048-6c69-488c-9f3e-e8df0a79bfd4.filesusr.com/ugd/1667b4_aa567aeba1bd4a1a80b9620c01f2b883.pdf Alternatively, take a look at our OLEV Grant Funding page. How can my business generate revenue with EV charging points? EV Charging With EV Charge.Online , businesses and organisations have complete control over how they wish to offer their charging points to their employees and/or visitors. You can allow EV drivers to either simply plug in and charge for free or pay for their charging session. EV Charge Online not only allows businesses to customise their charging tariffs to suit their financial requirements, businesses can also offer flexible pricing models. For example, businesses are able to assign particular tariffs to individual groups; employees may be able to charge for free whilst visitors pay for their charging session. For more on how EV Charge.Online can generate your business further revenue, visit our Chargepoint Management System page: www.rolecserv.com/chargepoint-management-system How do I charge my car at home? EV Charging The ev.energy app is available and accessible for all smart devices, allowing you to charge your vehicle at the convenience of your own home. All you have to do is simply plug in and charge, the app will do all the rest! For example, if you want to schedule your charging session, you can do so by using the app. For more on charging at home : www.rolecserv.com/home-charging . What is dynamic electrical load management? EV Charging Ensuring that there’s sufficient electricity to charge electric vehicles is important to not only activate the charge of vehicles, but to ensure that your premises does not experience a power cut. EV Charge.Online’s dynamic load management feature ensures that multiple cars can charge efficiently using available power at the premises whilst protecting fuses from overloading. How can my employees charge their electric vehicles? EV Charging Employees can either charge their vehicles using a mobile phone and or RIFD card/fob. To charge using their mobile phones, they will need to download the EV Charge.Online app; the app will then allow them to register, locate and activate an available charging point at your premises. Our charging points can also be accessed using an RFID card/fob, allowing businesses to restrict who can and who cannot use their charging points. Alternatively, businesses can also operate their charging points by entering the VRM (vehicle registration mark) of the electric vehicle, providing a secure solution for private charging requirements. Why is the red LED ring flashing? EV Charging If your EV Charging Unit/Pedestal is flashing red, then the charging point is faulty. Please contact your installer and arrange a date and time for inspection. How much will it cost me to charge my electric vehicle? EV Charging The cost of charging an electric vehicle can vary depending on the car and size of battery. Whilst some will argue that the initial cost of purchasing an electric vehicle is costly, proven research and data states that electric vehicles are cheaper to run as charging costs equate to a small fraction of petrol/diesel costs. For more on costs of EV charging, see Drive Electric’s thorough breakdown: https://www.drive-electric.co.uk/how-much-does-it-cost-to-charge-an-electric-car/ Prefer to speak to someone? No Problem! Give us a call on +44 (0) 1205 724 754 CONTACT US

The QUBEV just got smarter NEWS EV Charging The QUBEV just got smarter Chloe Sharp 6 January 2026 at 12:50:07 Rolec EV and EV OneStop introduce their latest home-charging solution, the QUBEV Smart Rolec EV, innovative and well-established manufacturer of EV charge points and EV OneStop, specialists in electric vehicle product e-commerce, introduce the QUBEV Smart. New to the EV market this spring. The younger sibling to the popular QUBEV charging solution, the QUBEV Smart hosts an electrifying array of new features. It has been designed in line with the UK government’s Part S regulations and is suitable for any home builder or developer looking to make EV charging a staple. Rolec remains committed to a programme of continuous development, investment, and innovation and we can see just that in the QUBEV Smart. Hosting up to 22kW of charging output with dynamic load balancing and Mode 3 charge protocol. Packed with the latest safety features including security logs and alerts, all encapsulated in an IP54 weatherproof rated enclosure, compactly designed to provide users with a modern and sleek EV charging solution. One of Rolec EV’s most cost-effective, Smart solutions, the QUBEV Smart is also paired with a new Smart Wi-Fi app. Which allows you to schedule charging for when rates are lowest, saving the user money as well as reducing the strain on the grid. As well as an in-built LED charging status indicator and universal untethered charging socket (tethered model also available). James Jarvis, Business Development Manager at Rolec Services, had this to say: “EV charging is on the rise and it’s safe to say that it isn’t going anywhere anytime soon. But that isn’t to say that it has always been accessible. Since my first day working with Rolec, we’ve been inundated with requests from everyone, from property developers, property services and contractors for a cost accessible home-charging solution. That not only provides people with a tactile and easy to use interface, but also doesn’t look out of place on a modern housing development. That is where the idea for the QUBEV Smart came to be and for us, it was a no-brainer to contact another expert in-group, EV OneStop. Their hands-on knowledge of the public’s needs gave us an invaluable insight into the market and gave us the opportunity to really create something that works for everyone.’ A game-changer for housing and building developers, the QUBEV Smart is set to make waves in the EV charging space as a fore-runner in Smart and capable charge point design. Fully compliant and accompanied by a brand-new Smart Wi-Fi app. The QUBEV Smart is straight to the point, manageable and easy to install. Fast delivery available throughout the UK from their factory in rural Lincolnshire. Want to learn more about QUBEV Smart? Click here - https://evonestop.co.uk/products/qubev-smart PREVIOUS NEXT Related Posts A Housing Developer's Guide to the Part S Regulations New Building Regulations Set to Make EV Chargers a Part of the Furniture New Smart Charge Point Regulations

3 reasons why your marina will benefit from EV charging. BLOG Marina Services 3 reasons why your marina will benefit from EV charging. 6 January 2026 at 12:50:07 The future of transport is changing at a speed like never before, drivers are now opting for cleaner and greener modes of transport, with many choosing to drive an electric vehicle (EV). This is a worldwide phenomenon with EV uptake occurring on a daily basis, meaning that drivers require the facilities to recharge their vehicles in public spaces. Rolec design, manufacture and install a vast range of EV charging points, suitable for all locations, allowing EV drivers to recharge their vehicles with ease and excellence. Here are three reasons why offering EV charging to your visitors could be the best decision you’ve made… Additional Revenue Stream With Rolec’s state-of-the-art back office management system, EV Charge.Online, marina operators are able to control and manage user tariffs to suit each business requirement. Marina managers and operators are therefore capable of generating further income from offering EV charging as an additional service. EV Charge.Online also allows marina operators to adjust their tariffs to accommodate busy periods; for example, marinas could charge their visitors more for recharging during bank holidays, evenings and or weekends. Numerous marinas have noticed a return on investment within months of installing Rolec’s EV charging points at their destinations and continue to generate further income as the demand for electric vehicles increases. Visitor Retention Those who drive an electric vehicle are known to be conscious about whether a destination offers EV charging or not. If a destination does offer the facilities to recharge electric vehicles, EV drivers are more likely to visit that destination as opposed to destinations that do not offer EV charging. Offering your visitors the ability to recharge their vehicles is an effective method of maintaining visitors and creating a loyal customer base. If your EV driving visitors can recharge their electric vehicles at your destination, expect them to return! Green Credentials Almost every business around the world looks to create a better environment for the future and many are joining the EV revolution by either adopting a fleet of electric vehicles or implementing EV charging infrastructure across their outdoor settings. By deploying EV charging points at your marina or waterfront destination positions your business at the forefront of its industry in being advocates of a better environment. Whilst doing this, situating EV charging points at your destination can also encourage employees and non-EV driving visitors to adopt an electric vehicle for a cleaner and green environment. Simply put, installing EV charging points at your marina indicates that you are doing your part and have a commitment to ensuring a greater environment for the future of the planet. For more on EV charging for your marina or waterfront destinations, visit: www.rolecserv.com/marina-ev-charging PREVIOUS NEXT Related Posts Supporting UK Marinas Attract Visitors from Far and Wide 30 Years with Rolec Marina. Major Movements in the Middle East for Rolec Marina.

Rolec Provides Over 1,000 EV Charging Points for Kia UK. NEWS EV Charging Rolec Provides Over 1,000 EV Charging Points for Kia UK. 6 January 2026 at 12:50:07 Rolec EV has confirmed that it has recently manufactured and supplied over 1,000 electric vehicle charging points for KIA Motors UK’s Head Office, dealership network and domestic EV customers. KIA had a requirement to implement a nationwide EV charging network, to be deployed across over 160 dealerships and offices, as well as the facility to offer standardised EV home charge point installations to its EV customers. To accommodate these requirements Rolec EV, via its ‘enquiry to installation’ charge point management portal, was able to design, manufacture and project manage the installation of a range of custom KIA branded EV charging pedestals and WallPod chargers. Rolec’s MD Kieron Alsop commented : “We were delighted to have been chosen by KIA Motors UK to supply our branded range of EV charging solutions to their Head Office, dealership network and domestic EV customers. “Our EV charge point installation portal proved invaluable in managing and co-ordinating the large scale EV charge point rollout across the UK. This enabled KIA showrooms to quickly and easily download EV charge point requirements, safe in the knowledge that we at Rolec would capture and manage the charge point installation from enquiry through to completion – including, if required, any OLEV grant funding paperwork.” For more information on EV Charging , click the link or visit: www.rolecserv.com/ev-charging PREVIOUS NEXT Related Posts 1620KW of charging Infrastructure Provided for First York. MG on the Road to Net-Zero in Enhanced Partnership with Rolec EV. 5 Reasons Why Your Workplace Needs EV Charging.

Classic touring electric hook up pedestals for campsites, caravan sites, and residential park. Best selling caravan service pedestal, renowned across the UK for design, manufacture and supply excellence. CLASSIC TOURING PEDESTALS The Classic Touring Hook-Up Pedestal range is acclaimed across the UK’s caravan and holiday park industry, allowing for the perfect campsite hook-up solution for all destinations. Versatile and adaptable, this solution meets all budget and location requirements. Home Site Structure Caravan Hook-Ups Site Structure Caravan Hook-Up Product Ranges Site Structure Classic Touring Pedestals KEY FEATURES INTERNAL ELECTRIC, WATER & LIGHTING SEGREGATION LED ILLUMINATION UV STABILISED STRONG & DURABLE IP65 WEATHER PROOF CE CERTIFIED The CLASSIC TOURING Pedestal Range Hot-dipped galavanised steel internal chassis UV stabilised aluminium composite external shell 16A IP44 interlock sockets 360 degree low energy LED lighting Fully segregated electric, water and lighting compartments Designed for ease of installation and maintenance The range also consists of lighting pedestals kWh Metering & Pre-paid Smartcard Metering options available Available in 1, 2, 3 and 4way versions SUITABLE FOR TOURING CARAVANS CAMPSITES AMENITY AREAS HOLIDAY PARKS SPECIFICATIONS MATERIALS Head: ABS Granulate Natural Polyethylene | Body Internal: Hot Dipped Galvanised Steel | Body External: Powder Coated Aluminium / Aluminium Composite / 304 Stainless Steel DIMENSIONS 205mm (W) x 1165mm (H) x 205mm (D) IP RATING Pedestal: IP65 | Sockets: IP44 (Interlock) SOCKETS 16amp or 32amp Single Phase Interlock Sockets IEC 60309-2 OVERLOAD & FAULT CURRENT PROTECTION MCB/RCD or RCBO IEC 60898-1, IEC 60947-1, IEC 61009-1 DATASHEET Classic Touring Pedestal (Interlock Sockets) > Need help with your caravan park, campsite or holiday park destinations? Give us a call on +44 (0) 1205 724 754 ENQUIRE NOW DATASHEET Button Need help with your caravan park, campsite or holiday park destinations? Give us a call on +44 (0) 1205 724 754 ENQUIRE NOW A tried and tested caravan hook-up pedestal, renowned across the UK’s caravan and holiday park industry OPTIONAL EXTRAS Shell colours and materials Branding vinyls 1/2" Water taps MID kWh mini-meters Smartcard metering Galvanised steel mounting bases and steel waste trays TV, telephone and data outlets Heat trace tape CARAVAN HOOK-UPS RELATED PRODUCT RANGES Quantum Touring Pedestals LEARN MORE Hook-Up Connection Units LEARN MORE Direct Connection Units LEARN MORE PRODUCT CODES LSAI0010i LSAI0010i/TAP LSAI0010i/KWH LSAI0010i/KWH/TAP LSAI0010i/SMART LSAI0010i/SMART/TAP LSAI0020i LSAI0020i/TAP LSAI0020i/KWH LSAI0020i/KWH/TAP LSAI0020i/SMART LSAI0020i/SMART/TAP LSAI0030i LSAI0030i/TAP LSAI0030i/KWH LSAI0030i/KWH/TAP LSAI0030i/SMART LSAI0030i/SMART/TAP LSAI0040i LSAI0040i/TAP LSAI0040i/KWH LSAI0040i/KWH/TAP LSAI0010 LSAI0010/TAP LSAI0010/KWH LSAI0010/KWH/TAP LSAI0010/SMART LSAI0010/SMART/TAP LSAI0020 LSAI0020/TAP LSAI0020/KWH LSAI0020/KWH/TAP LSAI0020/SMART LSAI0020/SMART/TAP LSAI0030 LSAI0030/TAP LSAI0030/KWH LSAI0030/KWH/TAP LSAI0030/SMART LSAI0030/SMART/TAP LSAI0040 LSAI0040/TAP LSAI0040/KWH LSAI0040/KWH/TAP ENQUIRE NOW

Making it all happen: The R&D team keeping us plugged in to EV innovation. BLOG EV Charging Making it all happen: The R&D team keeping us plugged in to EV innovation. Chloe Sharp 6 January 2026 at 12:50:07 In January last year, we started enquiring about opening our very own research and development centre in Nottingham University Science Park. Ian Griffiths, Technical Director at Rolec Services, talks about this process. “Given the fast pace of innovation and regulatory change within the EV industry,” developing a dedicated site for renewed growth was paramount and exploring the future of EV in-house “has placed Rolec in a strong position to weather disruptions in global trade, capture the best talent, and react quickly to new market opportunities.” Something that has already proved its value to us tenfold. Specifically with the introduction of the Smart Charge Point regulations in June 2022. As the UK government set out to make charge points more user-friendly and intuitive, the rest of the world was in the midst of a component shortage, impacted in part by the war in Ukraine. Leaving the EV industry bottlenecked. So… whilst everyone was looking globally to find a solution, we stayed closer to home. Taking on the undertaking of designing our own EV Controller and Smart Communications Module and investing in a British manufacturer to help turn these ideas into reality. But let’s take a step back for a minute and really focus on the process, from deciding we want to create our own components to bespoke circuit boards fitted into each and every unit that leaves our factory. Set against a backdrop of “geopolitical movement and global component constraints,” the team began researching (and developing…) a solution. Creating something that would bridge the gap between chargepoint and user. In a nutshell, it means you can communicate with your unit via app, schedule charging for off-peak hours and have full transparency over your energy usage. Communication is then also available between the charge point and your house to facilitate dynamic load balancing, which monitors electricity usage on your home circuit and downgrades accordingly. With this all worked out, all that was left was to turn concept into product. And for this, it was important to us to work with a team that maintained our standards and aligned with our values as British manufacturers. On top of that, they also had to work reflexively with our R&D team and have the capacity to manufacture to meet demand. You could say we were looking for someone who could give us Smart Made Simple… and SMS, “who facilitate rapid prototyping and volume manufacture,” immediately showed up on our radar. We’ve been working with SMS for a year now and ever since it’s been the perfect match. Our R&D team “has worked closely alongside SMS to ensure our new Smart charging technology is designed for manufacture to the highest quality standards.” PREVIOUS NEXT Related Posts The QUBEV just got smarter New Smart Charge Point Regulations A Housing Developer's Guide to the Part S Regulations

This is placeholder text. To change this content, double-click on the element and click Change Content. < Back App End User Licence Agreement - BerthVend Who we are and what this Agreement does We, Rolec Services Limited, license you to use: The BerthVend mobile application software (App ) and any updates or supplements to it. The related online documentation (Documentation ). The service you connect to via the App and the content we provide to you through it (Service ). as permitted in these terms. Your privacy Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Policy for this App and it is important that you read that information carefully. The ways in which you can use the App and Documentation may also be controlled by the rules and policies of the Appstore from which you downloaded the App, so you should also read their rules and policies carefully. Operating system requirements The website or Appstore from which you downloaded the App will have set out clearly the operating system requirements, including the minimum amount of memory required and the types of operating system on which is can operate. Please check the applicable Appstore or website for updates on the operating system requirements. Support for the App and how to tell us about problems Support. If you want to learn more about the App or the Service or have any problems using them please contact us. Contacting us. If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at technicalsupport@rolecserv.co.uk . How we will communicate with you . If we have to contact you we will do so by email, by SMS or by pre-paid post, using the contact details you have provided to us. How you may use the App, including how many devices you may use it on In return for your agreeing to comply with these terms you may: download or stream a copy of the App onto a device and view, use and display the App and the Service on such device for your personal purposes only. receive and use any free supplementary software code or update of the App incorporating "patches" and corrections of errors as we may provide to you. You must be 18 or over to accept these terms. Third-Party Service Providers When using certain features of the App, you may be put into contact with one or more third-party service providers (as further described below). Where you engage with, and obtain services such as electronic vehicle charging (Third-Party Services ) from such third-party service providers, you acknowledge that your contract for such Third-Party Services is with that third-party service provider, not with us. We do not provide, and have no responsibility for, Third-Party Services. The Connection Points that you may locate and or access using this App are not operated or controlled by us. They are controlled by independent third parties (Hosts ). Amongst other things, the Hosts set the prices for use of the relevant Third-Party Services, and any other terms for using such Third-Party Services. It is important that you ensure you are satisfied with any such prices and terms prior to making use of the applicable Third-Party Services. Any dispute or disagreement about the provision of those Third-Party Services is a matter between you and the applicable Host. Where you make any payment via the App to a Host, we do not process that payment. The payment is processed as Third-Party Services by Opayo. As with Hosts, it is important that before entering your payment details or making a payment, you have reviewed and ensured you are happy with all applicable rules and policies of Opayo. Any dispute or disagreement about the provision of Third-Party Services relating to payment processing is a matter between you and Opayo. Account creation and anonymous use The App may allow one or both of the following options for using the App and accessing the Third-Party Services: Account – you can enter your details and create an account, to which you can add credit from time-to-time. This credit is then applied against Third-Party Services received from Hosts; or Pay As You Go – you can instead make payments for specific Third-Party Services on an “as and when” basis, without first topping up an Account balance. This can be done either via an Account or without entering your details (but please bear in mind that many functions of the App will not be available without setting up an Account. Where you create an Account but do not log into it for a 12 month period, we may close your Account either temporarily or permanently. You will forfeit any credit balance remaining on your Account in such circumstances. You may not transfer the App to someone else We are giving you personally the right to use the App and the Service as set out above. You may not transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it. Changes to these terms We may need to change these terms, for example to reflect changes in law or best practice or to deal with additional features which we introduce. We will notify you of a change when you next start the App. If you do not accept the notified changes you will not be permitted to continue to use the App and the Service. Update to the App and changes to the Service From time to time we may automatically update the App (or ask you to manually update the App) to change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services. If someone else owns the phone or device you are using If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device. We are not responsible for other websites you link to The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them. Licence restrictions You agree that you will: not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us; not copy the App, Documentation or Services, except as part of the normal use of the App; not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms; not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective ), and provided that the information obtained by you during such activities: is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and is not used to create any software that is substantially similar in its expression to the App; is kept secure; and is used only for the Permitted Objective; comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service. Acceptable use restrictions You must: not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system; not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms); not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service; not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service. Intellectual property rights All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms. Our responsibility for loss or damage suffered by you We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen. We are not liable for loss or damage arising from Third-Party Services. We are not responsible for any loss or damage you suffer in respect of Third-Party Services. We do not exclude or limit in any way our liability to you where it would be unlawful to do so . This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation. When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage (i) that you could have avoided by following our advice to apply an update offered to you free of charge; (ii) that you could have avoided by following reasonable security precautions on your device; or (iii) for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us. We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Limitations to the App and the Services . The App and the Services are provided for general information and facilitation purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date. Please back-up content and data used with the App . We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service. Check that the App and the Services are suitable for you . The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the appstore site and in the Documentation) meet your requirements. We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will have no other liability whatsoever for any such delay. We may end your rights to use the App and the Services if you break these terms We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we may (at our discretion) give you a reasonable opportunity to do so. If we end your rights to use the App and Services: You must stop all activities authorised by these terms, including your use of the App and any Services. You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this. We may remotely access your devices and remove the App from them and cease providing you with access to the Services. Transfer of this Agreement We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Agreement. You may only transfer your rights or your obligations under these terms to another person if we agree in writing. No rights for third parties This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement. Illegality and enforcement Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Which laws apply to this contract and where you may bring legal proceedings These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. Previous Next

My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit? Home Site Structure Support Site Structure My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit? Product Support My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit? In most cases absolutely not! As our units are of a modular design, in the majority of cases a replacement component can be ordered and simply swapped out by your electrical contractor. Therefore, repairing your unit is usually easier, cheaper and greener! For further assistance please contact us via our online chat where one of our team can assist. Our live chat is available Monday to Friday 8:30am – 4:30pm GMT. Alternatively, use our contact form or drop us a call on +44 (0) 1205 724 754. 8 September 2023 Last updated: Related Support My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit? My smart charger has gone offline and I cannot connect to the unit? My charging cable is stuck? What size electrical supply do I need for my charger?