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Home Site Structure About Us Site Structure Customer Complaints Policy Customer Complaints Policy Rolec External Customer Complaints Policy Statement At Rolec Services Ltd, we aim to give our customers the best possible products and services, but if you feel we have fallen short of this, please let us know. We will work with you to find a resolution and use the feedback to continually improve systems and processes. What to do if you wish to raise a complaint To submit a complaint in writing, please address all correspondence to Head office - Rolec Services Limited, Ralphs Lane Frampton West Boston England PE20 1QU, To raise a complaint via email use complaints@rolecserv.co.uk To raise a complaint via phone call 01205 724754 Office times are 09.00 – 17.00 Monday to Thursday and 09.00 – 15.30 on Friday. Once you have made your complaint you will receive confirmation that the complaint has been acknowledged within two working days. The case will be investigated by the relevant Manager/Director, who will discuss the details of the complaint and consult with all relevant parties to determine the root cause and the required corrective action. Information that will be taken into consideration is, date of the original complaint, initial complaint details, previous actions to resolve the complaint, and any other actions pertinent to the case. All investigations will be treated impartially, to determine a suitable resolution for all parties involved. All complaint responses and investigation findings will be provided in writing (by email) within seven working days from receipt of the complaint. After an acceptable resolution has been put into place, follow-up contact is to be made with the customer within fourteen working days. Rolec are committed to improving our products, performance, services, and functions, by regular auditing of our complaints process and where opportunities for improvement are identified. Approved by: Arron Rothwell Position: Operations Director Approval Date: 13 August 2024 Issue Date: 13 August 2024 Next Review: August 2026

New WallPods for Dartington Hall Hotel EV Charging

Greater Expansion for Rolec Marina in the Far East. NEWS Marina Services Greater Expansion for Rolec Marina in the Far East. 6 January 2026 at 12:50:07 Although pleasure boating is still fairly new in China, Hong Kong’s Clearwater Bay Golf and Country Club is a haven for those who have adopted recreational boating. With a greater desire for owning a boat or a yacht, Clearwater Bay Golf and Country Club appointed Rolec Marina for its innovations in marina supplies and services. From the increasingly popular Quantum Pedestal to the innovative BerthMaster as well as essential Combi LED Deck Lighting, the partnership provides the club’s 3,000 members with a simple and straightforward mooring experience when visiting. With the capacity to berth 300 boats, members of the club will benefit from safe and secure mooring during their travels whilst berth operators can now enjoy the ability to monitor and operate water and electricity activities. Rolec Marina have also seen success in Singapore with One 15 Marina , commonly referred to as the cosmopolitan destination for visitors who seek tranquil, inspiration and a world-class experience. The collaboration with the award winning “Best Asian Marina 2019” comprises of providing over 170 of the Quantum Pedestal as well Superyacht Megamaster units, thus catering for all requirements of One 15 Marina’s clientele. Whilst the project has enabled ease of experience for end users, One 15 Marina have also acquired the BerthMaster Online payment system, providing simultaneous simplicity for both boat owners who can pay for services online and marina operators who can monitor and manage their entire marina’s electricity and water supplies. Completed projects in Australia include installations of once again, the in-demand Quantum Pedestal, with Whyalla Marina and Emu Point now generating an increase in aquatic pleasure seekers visiting their destinations. Whilst many opt for the Quantum Pedestal for its combination of innovation and sleek design, Rolec Marina’s associates in the Far East have also reaped the benefits of over 300 years of collective experience in the world of Marina. Sales Engineer, Steve King said: “Rolec Services reaching the Far East has been a great success over the past year, supplying some truly brilliant projects from China to Australia, all of which have decided to use the Rolec Quantum Service Pedestal” “Our Quantum range is both economical yet innovative, providing a powerful blend of versatility and design, and also offering a unique strength and stability seldom seen on other marina service pedestals.” Want to read more posts in the Marina Industry ? Why not read the latest blog here PREVIOUS NEXT Related Posts Major Movements in the Middle East for Rolec Marina. 30 Years with Rolec Marina. 3 reasons why your marina will benefit from EV charging.

Third Marina for Isle of Man Marina Services