My charger has tripped out, how do I reset it? Home Site Structure Support Site Structure My charger has tripped out, how do I reset it? New Product Support My charger has tripped out, how do I reset it? Where is the breaker located? The chargepoints breaker will be located in one of the following: Within the property's consumer unit Within a dedicated chargepoint consumer unit Within the chargepoint's enclosure Has the breaker tripped? When tripped, the RCBO, MCB or RCD breaker switch will be in a downward position and may be ‘floppy’. * Some devices have a pair of levers that can act together – treat both levers as one switch. To reset the device Push the switch fully downward – it may click as it resets. Now, move the switch fully upwards to apply electrical power to the charge point – the switch should stay in place in this position. For more detailed instructions click here If the switch repeatedly does not hold its upward position, the issue must be investigated by a qualified electrician. For further assistance please contact us via our online chat where one of our team can assist. Our live chat is available Monday to Friday 8:30am – 4:30pm GMT. Alternatively, use our contact form or drop us a call on +44 (0) 1205 724 754. 8 September 2023 Last updated: Related Support My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit? Is my unit in warranty? My charger(s) is/are controlled by an app, but I am having difficulties using the app, who do I contact for support?

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CASE STUDY Watt's Next? Meadowhall Charges Ahead with Electric Convenience Leading shopping and leisure destination, Meadowhall required EV charging points for their customers across their multiple car parks; this included disabled and mother & child parking facilities for EV drivers SCOPE Design and manufacture scalable and future-proof Quantum EV charging pedestals, allowing Meadowhall to offer free-to-use charging to their customers, with the ability to offer pay-to-charge charging in the future. SOLUTION Rolec supplied and installed over 50 charging points. Initially offering free charging, these points are poised to potentially switch to a pay-to-charge model. Our state-of-the-art QUANTUM pedestals not only facilitate charging but also serve as stylish amenity lighting across Meadowhall's expansive car parks, strategically positioned to cater to all, including disabled and parent & child parking spaces. By seamlessly integrating with a chargepoint management back-office, Meadowhall now manages its own charging network, aligning tariffs with energy costs while also exploring avenues for additional revenue. With Meadowhall leading the charge, shoppers can expect a seamlessly charged experience that propels them into a sustainable future. PREVIOUS NEXT Meadowhall Shopping Centre

Electric hook up installation at your caravan site, holiday and residential park at affordable costs with ParkServ. ENQUIRE NOW Additional Services Home Site Structure Caravan Hook-Ups Site Structure Additional Services Site Structure Park Serv Park SERV For over 30 years, Rolec engineers have travelled the length and breadth of the UK, undertaking the installation of electrical hook-up, distribution and lighting systems - as well as electrical testing and support services to the caravan and residential park industries. In order to accommodate the changing demands of the caravan and residential park industries, Rolec’s ParkServ provides park operators with a local service combined with nationwide corporate resources. ParkServ is a nationwide network of Rolec trained, Rolec supported and Rolec managed electrical contractors, able to provide a host of corporate services at local rates, including: Free of charge site surveys No obligation quotations based on local rates Installation work by local engineers Rapid response callout service by local engineers Local aftersales support Electrical testing at local rates Locally stocked spare and replacement parts Local relationships All of these services are now available based on local rates, with the added confidence that the UK’s leading hook-up specialist/manufacturer, Rolec, is providing a nationwide ParkServ managed umbrella that includes: Direct to the park electrical designs Electrical design support and advice to local contractor Immediate access to the Uk’s largest and most comprehensive range of electrical hook-up, metering, distribution and lighting systems Timely product deliveries Product compliance and regulatory management General advice and support Project management and site meeting attendance Continual ParkServ local contractor training Continual ParkServ local contractor performance reviews For the contact details in your area, click below. ParkSERV provides caravan and park destinations corporate performance at local rates. Rolec North Scotland Gary Bruce at GBEC Scotland gary@garybruce.co.uk 07774 439353 Rolec North East Lee Crowther at ITS Ltd info@its-electricalltd.com 07739 373666 Rolec East Yorkshire Mike Turner at M.G. Maltby info@mgmaltby.co.uk 07866 611600 Rolec Norfolk & Suffolk Gary Stolworthy at Stolworthy Electrical enquiries@stolworthy-electrical.co.uk 01263 713758 Rolec South Ross Gulliver at Alpha Electrical ross@alphaelec.co.uk 07872 832724 Rolec South East Ray Holbrook at Holbrook Electrical ray@holbrookelectrical.co.uk 07711 789465 Rolec South Scotland Patrick McCulloch at First Choice Electrical patrick@1stchoiceelectrical.net 07815 811370 Rolec East Midlands Ben Sykes at PowerPark ben@ng1powersolutions.co.uk 07538 106614 Rolec Corporate HQ Sales Team at Rolec Services Ltd uksales@rolecserv.co.uk 01205 724754 Rolec Midlands & London Kye Bishop at R K Electrical kye@rkelec.co.uk 01536 601900 Rolec South Coast Gary Edwardes at Edwardes Electrical gary@gedwardes.co.uk 01308 422637 Rolec South West Seth Lamey at D.S. Electrical seth@ds-electrical.co.uk 07467 953140 Can’t find what you are looking for, or have a question? Give us a call on +44 (0) 1205 724 754 CONTACT US PRODUCT RANGES CARAVAN HOOK-UPS Classic Touring Pedestals LEARN MORE Direct Connection Units LEARN MORE Hook-Up Connection Units LEARN MORE Mains & Distribution Units LEARN MORE Quantum Touring Pedestals LEARN MORE

471222f9-b51a-4a2d-b047-cd329935966e EV Chargepoint Installer: Industry & Product Training Please note the following important information: Bring a pen & writing pad. No tools required. No dress code. Bring a high vis vest. Download the Rolec EV Connect app prior to the training session and watch the video guides below: Parking: You can park for free on site in our marked bays, or park at the back of the factory if they are full. Please do not park on the grass verge. Free EV charging is available upon request on a first-come, first-served basis. To reserve your charging bay, please contact us. Have a safe visit: You must sign in at our main reception when you arrive where you will receive a high vis jacket that must be worn at all times on site. Our site will be fully operational on your visit, please take extra care and be aware of vehicles and forklifts.

ENQUIRE NOW CARAVAN HOOK-UPS PRODUCT RANGES Home Site Structure Caravan Hook-Ups Site Structure Caravan Hook-Up Product Ranges PRODUCT RANGES CARAVAN HOOK-UP Classic Touring Pedestals LEARN MORE Direct Connection Units LEARN MORE Hook-Up Connection Units LEARN MORE Mains & Distribution Units LEARN MORE Quantum Touring Pedestals LEARN MORE Can’t find what you are looking for, or have a question? Give us a call on +44 (0) 1205 724 754 CONTACT US

What other benefits does the WallPod:EV HomeSmart provide? Home Site Structure Support Site Structure What other benefits does the WallPod:EV HomeSmart provide? Sales Support Charging at Home What other benefits does the WallPod:EV HomeSmart provide? Plenty! With the WallPod:EV HomeSmart you can track your chargepoint behaviour; export your data for BiK purposes, as well as lock your charger when not in use, ensuring that only you can access your electric vehicle charging point. Learn more about the WallPod:EV HomeSmart: www.rolecserv.com/home-charging 10 February 2022 Last updated: Related Support What is TruePEN PME Fault Detection? How does the WallPod:EV HomeSmart connect to the network? What grants are available for home electric vehicle charging points? Are Rolec’s EV charging points compatible with all EVs?

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How do I find Rolec’s public electric vehicle charging points? Home Site Structure Support Site Structure How do I find Rolec’s public electric vehicle charging points? Sales Support Charging at Workplaces How do I find Rolec’s public electric vehicle charging points? Easy! By using our VendElectric driver app, you can find a Rolec electric vehicle charging point near you in a matter of moments. Visit the app: www.rolecserv.com/charging-on-the-go 10 February 2022 Last updated: Related Support Can I generate revenue by offering electric vehicle charging to the public? What is OCPP? Are there any grants available for workplaces? What charging speeds do Rolec offer for workplace and commercial requirements?

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