This is placeholder text. To change this content, double-click on the element and click Change Content. < Back App End User Licence Agreement - VendElectric Who we are and what this Agreement does We, Rolec Services Limited, license you to use: The VendElectric mobile application software (App ) and any updates or supplements to it. The related online documentation (Documentation ). The service you connect to via the App and the content we provide to you through it (Service ). as permitted in these terms. Your privacy Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Policy for this App and it is important that you read that information carefully. The ways in which you can use the App and Documentation may also be controlled by the rules and policies of the Appstore from which you downloaded the App, so you should also read their rules and policies carefully. Operating system requirements The website or Appstore from which you downloaded the App will have set out clearly the operating system requirements, including the minimum amount of memory required and the types of operating system on which is can operate. Please check the applicable Appstore or website for updates on the operating system requirements. Support for the App and how to tell us about problems Support. If you want to learn more about the App or the Service or have any problems using them please contact us. Contacting us. If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at technicalsupport@rolecserv.co.uk How we will communicate with you . If we have to contact you we will do so by email, by SMS or by pre-paid post, using the contact details you have provided to us. How you may use the App, including how many devices you may use it on In return for your agreeing to comply with these terms you may: download or stream a copy of the App onto a device and view, use and display the App and the Service on such device for your personal purposes only. receive and use any free supplementary software code or update of the App incorporating "patches" and corrections of errors as we may provide to you. You must be 18 or over to accept these terms. Third-Party Service Providers When using certain features of the App, you may be put into contact with one or more third-party service providers (as further described below). Where you engage with, and obtain services such as electronic vehicle charging (Third-Party Services ) from such third-party service providers, you acknowledge that your contract for such Third-Party Services is with that third-party service provider, not with us. We do not provide, and have no responsibility for, Third-Party Services. The Connection Points that you may locate and or access using this App are not operated or controlled by us. They are controlled by independent third parties (Hosts ). Amongst other things, the Hosts set the prices for use of the relevant Third-Party Services, and any other terms for using such Third-Party Services. It is important that you ensure you are satisfied with any such prices and terms prior to making use of the applicable Third-Party Services. Any dispute or disagreement about the provision of those Third-Party Services is a matter between you and the applicable Host. Where you make any payment via the App to a Host, we do not process that payment. The payment is processed as Third-Party Services by Opayo. As with Hosts, it is important that before entering your payment details or making a payment, you have reviewed and ensured you are happy with all applicable rules and policies of Opayo. Any dispute or disagreement about the provision of Third-Party Services relating to payment processing is a matter between you and Opayo. Account creation and anonymous use The App may allow one or both of the following options for using the App and accessing the Third-Party Services: Account – you can enter your details and create an account, to which you can add credit from time-to-time. This credit is then applied against Third-Party Services received from Hosts; or Pay As You Go – you can instead make payments for specific Third-Party Services on an “as and when” basis, without first topping up an Account balance. This can be done either via an Account or without entering your details (but please bear in mind that many functions of the App will not be available without setting up an Account. Where you create an Account but do not log into it for a 12 month period, we may close your Account either temporarily or permanently. You will forfeit any credit balance remaining on your Account in such circumstances. You may not transfer the App to someone else We are giving you personally the right to use the App and the Service as set out above. You may not transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it. Changes to these terms We may need to change these terms, for example to reflect changes in law or best practice or to deal with additional features which we introduce. We will notify you of a change when you next start the App. If you do not accept the notified changes you will not be permitted to continue to use the App and the Service. Update to the App and changes to the Service From time to time we may automatically update the App (or ask you to manually update the App) to change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services. If someone else owns the phone or device you are using If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device. We are not responsible for other websites you link to The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them. Licence restrictions You agree that you will: not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us; not copy the App, Documentation or Services, except as part of the normal use of the App; not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms; not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective ), and provided that the information obtained by you during such activities: is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and is not used to create any software that is substantially similar in its expression to the App; is kept secure; and is used only for the Permitted Objective; comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service. Acceptable use restrictions You must: not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system; not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms); not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service; not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service. Intellectual property rights All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms. Our responsibility for loss or damage suffered by you We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen. We are not liable for loss or damage arising from Third-Party Services. We are not responsible for any loss or damage you suffer in respect of Third-Party Services. We do not exclude or limit in any way our liability to you where it would be unlawful to do so . This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation. When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage (i) that you could have avoided by following our advice to apply an update offered to you free of charge; (ii) that you could have avoided by following reasonable security precautions on your device; or (iii) for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us. We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Limitations to the App and the Services . The App and the Services are provided for general information and facilitation purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date. Please back-up content and data used with the App . We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service. Check that the App and the Services are suitable for you . The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the appstore site and in the Documentation) meet your requirements. We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will have no other liability whatsoever for any such delay. We may end your rights to use the App and the Services if you break these terms We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we may (at our discretion) give you a reasonable opportunity to do so. If we end your rights to use the App and Services: You must stop all activities authorised by these terms, including your use of the App and any Services. You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this. We may remotely access your devices and remove the App from them and cease providing you with access to the Services. Transfer of this Agreement We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Agreement. You may only transfer your rights or your obligations under these terms to another person if we agree in writing. No rights for third parties This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement. Illegality and enforcement Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Which laws apply to this contract and where you may bring legal proceedings These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. Previous Next

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Industry training Tailored EV Charging Solutions Designed to Meet Your Business Needs Book Your Training Now About the training Packed full of statistics and analytical data geared at providing you with all the knowledge needed to become a beacon of information for prospective clients, as well as 4 CPD accredited training hours. Giving you the power to tailor recommendations to homeowners looking to include EV charging for their own personal vehicle, and businesses of all sizes looking to introduce or reinforce their charging networks. By participating, you can boost your confidence as an approved ROLEC EV chargepoint installer. This event has a group chat. You’re welcome to join the group once you’ve registered for the event. This event has a group. You’re welcome to join the group once you register for the event. Time & Location Semi-monthly Boston, Ralphs La, Boston PE20 1QU, UK Book Your Training Now LinkedIn WhatsApp Facebook X (Twitter) Copy link

CASE STUDY If You Go Down to the Woods Today You’re In For A Green Surprise; Bainland Introduces EV Charging for Holiday Goers BAINLAND LODGE RETREATS Throughout every part of their decision-making process, Bainland Lodge Retreats have actively prioritised the environment. From the reclaimed timber used to build their lodges, to their eco-friendly pool heating sources and an expansive reforesting and rewilding effort aimed at benefiting the local wildlife that gives the area its distinct beauty. As part of their aim to put the environment at the forefront of the business they chose to turn the focus back onto their visitors, by giving them the opportunity to think of sustainability before they even arrive. Enhancing the site's eco-friendliness and convenience by installing high-quality EV chargers for the use of guests. SCOPE Bainland were looking for a charging solution that not only provided visitors with all of the functionality customers have come to expect from our EV hardware, but also something that fit into the luxury feel of their 45-acre holiday retreat. Most importantly, they wanted to create a seamless and eco-conscious experience by providing access to reliable EV charging facilities. SOLUTION In order to meet the needs of the Bainland team, Rolec supplied them with two dual socketed 7.4kW Quantum units, providing them with 4 EV chargepoints. Each equipped with Monta’s most sophisticated software, we were seamlessly able to meet their need for a reliable and optimised charging network. The decision to opt for 7.4kW fast chargers was made to fit the specific needs of their visitors, who would likely be staying at the site for multiple days and would require overnight charging for their electric vehicles. Behaving, therefore, similarly to how a home charger would. To meet their need for a luxury feel, each of the units were customised to reflect their brand colours and logo and create a more cohesive aesthetic that blended in with the look and feel of the site. BENEFITS The network provided to Bainland has helped them to meet their environmental aims without sacrificing appearance. Creating a permanent and sophisticated charging network that will continue to supply the site with convenient EV charging for guests and visitors. The Directors of Bainland, had this to say: "We chose to work with Rolec not only because they are local, but also because they deliver high-quality, durable, and user-friendly EV chargers, making them the ideal partner for this project. Working with the Rolec team was a seamless and enjoyable experience. They were professional, knowledgeable, and highly responsive throughout the entire project. Rolec provided a comprehensive EV charging solution that perfectly met our needs. They offered a range of branded chargers that were not only functional but also aesthetically pleasing, complementing the luxurious environment of Bainland." PREVIOUS NEXT Bainland Lodge Retreats

Is my unit in warranty? Home Site Structure Support Site Structure Is my unit in warranty? Product Support Is my unit in warranty? Charge Points Purchased After December 2022: These units come with a 3-year warranty as standard. Charge Points Purchased Before December 2022: Units purchased before this date have a 12-month warranty. Charge Points Sold Under the OZEV Grant Scheme: These units have a 3-year warranty and additional warranty benefits. For further details, you should refer to the OZEV grant scheme documentation. UltraCharge Units: These units have a 24-month warranty. For further assistance please contact us via our online chat service. This is available Monday to Friday 8:30am – 4:30pm GMT and is the fastest way to access support. Alternatively, use our contact form and one of our team will get back to you as soon as they can. 8 September 2023 Last updated: Related Support My charging cable is stuck? My charger(s) is/are controlled by an app, but I am having difficulties using the app, who do I contact for support? My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit? My smart charger has gone offline and I cannot connect to the unit?

On the tools training Tailored EV Charging Solutions Designed to Meet Your Business Needs Book Your Training Now About the training Packed full of statistics and analytical data geared at providing you with all the knowledge needed to become a beacon of information for prospective clients, as well as 4 CPD accredited training hours. Giving you the power to tailor recommendations to homeowners looking to include EV charging for their own personal vehicle, and businesses of all sizes looking to introduce or reinforce their charging networks. By participating, you can boost your confidence as an approved ROLEC EV chargepoint installer. This event has a group chat. You’re welcome to join the group once you’ve registered for the event. This event has a group. You’re welcome to join the group once you register for the event. Time & Location Semi-monthly Boston, Ralphs La, Boston PE20 1QU, UK Book Your Training Now LinkedIn WhatsApp Facebook X (Twitter) Copy link

ENQUIRE NOW EXCELLENCE IN PROVIDING EXCEPTIONAL SERVICES TO THE EV CHARGING INDUSTRY Home Site Structure EV Charging Site Structure Additional Services EV Charging Additional Services For over 10 years, Rolec have excelled in designing, manufacturing and supplying electric vehicle charging points at some of the most renowned locations in the UK. With experience in serving the outdoor electrical industry, Rolec are highly esteemed for delivering solutions that work. EV CHARGING PRODUCT BRANDING Offering bespoke colour and branding options across the majority of its product range, Rolec aims to provide customers with great choice and flexibility, including unique branding options. Understanding that brand identity is important for businesses, Rolec takes great pride in offering a solution that distinguishes businesses’ charge points from their competitors. *Brand names, logos and trademarks used herein remain the property of their respective owners. This listing of any firm or their logos is not intended to imply any endorsement or direct affiliation with Rolec Services Ltd. and is purely to demonstrate branding opportunities. NATIONWIDE INSTALLATION & MAINTENANCE Rolec manages a nationwide network of electric vehicle chargepoint installers, with thousands of electrical contractors now Rolec approved installers. From a simple home charging point installation to a large workplace charging point project, there is a Rolec approved installer to fulfil your requirements across all locations in the UK. Installers and contractors are also able to provide maintenance support and help with emergency requirements, ensuring that your charge point is up to standards for your premises, whether home or workplace. ENQUIRY & INSTALLATION TRACKER Rolec’s charge point enquiry and installation tracker portal enables you to simply submit all of your installation requests at any time, leaving the rest of the work to Rolec’s expert team. Can’t find what you are looking for, or have a question? Give us a call on +44 (0) 1205 724 754 CONTACT US

CASE STUDY A Fresh Look at EV Charging: Behind New Covent Garden Market’s Visitor Charging Network NEW COVENT GARDEN MARKET & FLOWER MARKET Since 1670, Covent Garden Market has been a hub for caterers and retailers all throughout London. Not only is it a cornucopia of fresh produce and eye-catching flowers, it has also become a meeting place for like minded business people in the catering and hospitality space. Becoming affectionately known as London’s ‘home of fresh’. SCOPE You can’t be the ‘home of fresh’ without acknowledging and nurturing your roots. Which is why the New Covent Garden Market (NCGM) encourages its patrons to continue to put the planet first in their search for farm-fresh, locally grown produce. And one step in that journey is providing people with the means to reduce the environmental footprint of their vehicles. Which means, introducing a comprehensive and reliable public charging network for visitors to their public multi-story car park. The team at New Covent Garden Market were looking for a sophisticated and elegant charging solution that encapsulated the look and feel of their new development, whilst simultaneously meeting all of their customers’ practical needs. SOLUTION NCGM opted for a network of 66 Zura chargepoints in a mixture of 7.4kW and 22kW. The sleek, modern design of the Zura unit met their requirements for both sophisticated design and functionality. Fitted with our most up-to-date hardware, including built-in MID approved energy metering for accurate revenue reporting. When paired with Monta’s back-office software, NCGM’s charging network is a fully comprehensive package. Providing advanced features to their customers, like chargepoint reservation, seamless payment integration and smart queuing. BENEFIT The hardware supplied by Rolec has supported NCGM’s desire to facilitate public charging for all visitors to their site. Allowing them to continue to encourage more environmentally conscious practices and providing amenable facilities to patrons who have already made the switch to electric. ‘I could really see how Phase UK’s expertise in the electrical sector paid dividends throughout this project. Alongside our 15 years’ of industry knowledge, we couldn’t think of a better team to lead this undertaking.’ - Josh Holstead, Business Development Manager, Rolec PREVIOUS NEXT New Covent Garden Market

Rolec and Wattif form strategic partnership to provide funded smart charging solutions NEWS EV Charging Rolec and Wattif form strategic partnership to provide funded smart charging solutions Chloe Sharp 6 January 2026 at 12:50:07 One of Europe’s leading electric vehicle chargepoint manufacturers, Rolec EV, has entered into a strategic partnership with end-to-end EV charging provider, Wattif EV, offeringboth of their customer bases with a sophisticated hardware solution paired with accessible funding options. Earlier this year, Wattif EV secured €50M from a leading Pan-European investment fund to underpin their strategy to become one of Europe’s leading destination charging providers. This new collaboration between Wattif EV and Rolec EV enables greater accessibility for landowners to install EV charging on their property and provides Wattif EV with a more diverse range of chargepoint hardware to further expand their offering. Wattif EV’s flexible net revenue sharing model provides businesses, local authorities and land-owners a fully scalable and cost-effective solution for the adoption of EV charging infrastructure and aims to make the uptake of zero-emission travel simple and low risk. When partnered with Rolec EV’s comprehensive range of hardware solutions, Wattif EV has the capacity to provide their service to businesses of varied size and structure to widen their offering and further improve the success of the Government’s net-zero initiatives over the coming years. Wattif EV will be making two funding options available to Rolec EV customers: Turnkey solution; a fully funded complete turnkey solution, including hardware, chargepoint installation, maintenance and software. Meaning no risk of investment for the business. Joint venture; Wattif EV will share the upfront capital cost. Wattif EV will take responsibility for installation, maintenance and operation but as equal partners, net revenue will be shared equally with the customer. Together, Rolec EV and Wattif EV are championing accessibility within the electric transport sector via Wattif EV’s unique funding solution, driving the sustainable travel movement through a combined philosophy of quality and affordability. Frankie Mellon, Sales Director at Rolec EV, had this to say: ‘We are delighted to announce that Rolec EV’s hardware has been approved to support the rollout of Wattif EV’s network throughout the UK and Ireland. As approved chargepoint supplier for Wattif EV, Rolec EV will provide a comprehensive range of funded charging solutions to be integrated with Wattif’s software, allowing Wattif EV to provide a fully turnkey solution to customers. Our collaboration with Wattif EV means that Rolec EV will now be able to provide a variety of funding options to our customer base, with a focus on making the adoption of electric vehicle infrastructure more accessible to the wider market.’ Steve Rees, Wattif Managing Director for the UK & Ireland, added: "Rolec's smart EV charging hardware, combined with Wattif's turnkey solution and funding options, is the perfect solution to enable everyone to install and operate EV charging in their car park. Improvements to charging infrastructure and access to charge points play a key role in EV adoption, the elimination of range anxiety and the achievement of legislative targets for 2030. Wattif EV UK is keen to address the EV charging demands across all sectors. Together as Rolec's approved funding provider, I know we have a very convincing proposition for both new and existing installations to be managed on smart charging networks. This partnership for Wattif EV provides Rolec clients and installers with turnkey funding models to help them on their route to net zero and transition to electric vehicle adoption." PREVIOUS NEXT Related Posts Rolec EV Named Official Charging Partner for Farnborough International Exhibition and Conference Centre Rolec and Monta join forces to deliver over 20,000 connected EV charge points in 2023 Rolec and Sinexcel partner up to bring affordable DC charging to the UK

Christmas 2025 & New Year Opening Hours NEWS Rolec Christmas 2025 & New Year Opening Hours 16 December 2025 at 08:46:21 As we prepare for a short Christmas break from 24th December, please note our support hours. Limited customer support will be available by phone on 01205 724754. Support hours are 10am - 3pm on 29th, 30th, and 31st December, as well as 2nd and 3rd January. Our offices reopen at 8am on Monday 5th January 2026. What an incredible journey 2025 has been for the entire team at Rolec. None of this would have been possible without each and every one of you in our valued network. We would like to express our sincere gratitude for your continued support and custom. Wishing a Merry Christmas and a Happy New Year to all of our suppliers, installers, partners, event attendees, and teams across the UK, Europe, and beyond – thank you! This year presented new challenges for many in the electrification industry, and we tackled them head-on, staying true to Rolec’s spirit of hard work, teamwork, partnership, and innovation. We're dedicated to continuously strengthening connections with our customers, and the roadmap for 2026 is shaping up to be even brighter and bolder. We can't wait to share what's next and hear about your plans too! For now, we wish you a healthy and restful holiday and look forward to reconnecting in the New Year. For assistance during the holiday period, please call 01205 724754 PREVIOUS NEXT Related Posts 35 Years and Still Making Waves Rolec Launches New HEX & OCEAN Marina Service Pedestals at Metstrade 2025 Sustainability Rooted in Practice, Not PR