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Product Support
Is my unit in warranty?
Charge Points Purchased After December 2022: These units come with a 3-year warranty as standard.
Charge Points Purchased Before December 2022: Units purchased before this date have a 12-month warranty.
Charge Points Sold Under the OZEV Grant Scheme: These units have a 3-year warranty and additional warranty benefits. For further details, you should refer to the OZEV grant scheme documentation.
UltraCharge Units: These units have a 24-month warranty.
For further assistance please contact us via our online chat service. This is available Monday to Friday 8:30am – 4:30pm GMT and is the fastest way to access support.
Alternatively, use our contact form and one of our team will get back to you as soon as they can.
8 September 2023
Last updated:
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