New Product Support
My charger has tripped out, how do I reset it?
Where is the breaker located?
The chargepoints breaker will be located in one of the following:
Within the property's consumer unit
Within a dedicated chargepoint consumer unit
Within the chargepoint's enclosure
Has the breaker tripped?
When tripped, the RCBO, MCB or RCD breaker switch will be in a downward position and may be ‘floppy’.
* Some devices have a pair of levers that can act together – treat both levers as one switch.
To reset the device
Push the switch fully downward – it may click as it resets.
Now, move the switch fully upwards to apply electrical power to the charge point – the switch should stay in place in this position.
If the switch repeatedly does not hold its upward position, the issue must be investigated by a qualified electrician.
For further assistance please contact us via our online chat where one of our team can assist. Our live chat is available Monday to Friday 8:30am – 4:30pm GMT. Alternatively, use our contact form or drop us a call on +44 (0) 1205 724 754.
8 September 2023