My smart charger has gone offline and I cannot connect to the unit?
1. Start by resetting the charger. To do this you simply…
Switch off electrical power to the charger for around 10 -15 seconds.
Switch the power to the charger back on.
Wait for the charger to reboot. It should come back online within a few minutes.
2. Still experiencing issues?
Please contact your app provider as this could be software-related.
See below for contact websites of our commonly used app providers:
ev.energy (HomeSmart EV)
Tel: 01202 078000
Tel: 01205 724754
EV Charge Online
Tel: 01295 231510
For further assistance please contact us via our online chat service. This is available Monday to Friday 8:30am – 4:30pm GMT and is the fastest way to access support.
Alternatively, use our contact form and one of our team will get back to you as soon as they can.
8 September 2023