My charger has tripped out, how do I reset it? Home Site Structure Support Site Structure My charger has tripped out, how do I reset it? New Product Support My charger has tripped out, how do I reset it? Where is the breaker located? The chargepoints breaker will be located in one of the following: Within the property's consumer unit Within a dedicated chargepoint consumer unit Within the chargepoint's enclosure Has the breaker tripped? When tripped, the RCBO, MCB or RCD breaker switch will be in a downward position and may be ‘floppy’. * Some devices have a pair of levers that can act together – treat both levers as one switch. To reset the device Push the switch fully downward – it may click as it resets. Now, move the switch fully upwards to apply electrical power to the charge point – the switch should stay in place in this position. For more detailed instructions click here If the switch repeatedly does not hold its upward position, the issue must be investigated by a qualified electrician. For further assistance please contact us via our online chat where one of our team can assist. Our live chat is available Monday to Friday 8:30am – 4:30pm GMT. Alternatively, use our contact form or drop us a call on +44 (0) 1205 724 754. 8 September 2023 Last updated: Related Support My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit? Is my unit in warranty? My charger(s) is/are controlled by an app, but I am having difficulties using the app, who do I contact for support?

Are Rolec’s EV charging points compatible with all EVs? Home Site Structure Support Site Structure Are Rolec’s EV charging points compatible with all EVs? Sales Support Charging at Home Are Rolec’s EV charging points compatible with all EVs? Yes. We have an electric vehicle charging solution for all electric vehicles. Check out our range of home electric vehicle chargers: www.rolecserv.com/home-charging 10 February 2022 Last updated: Related Support What are the different types of charging connectors? Do you offer a smart electric vehicle charging point for the home? What grants are available for home electric vehicle charging points? How does the WallPod:EV HomeSmart connect to the network?

Powering St. Modwen for a Greener Future BLOG EV Charging Powering St. Modwen for a Greener Future Chloe Sharp 6 January 2026 at 12:50:07 A hands on approach As one of the longest standing EV chargepoint manufacturers in the UK, we have cultivated an extensive repertoire of projects globally. Working alongside not only developers like St Modwens but also those of Skanska, KIER, Goodman, Balfour Beatty, and more. Which has meant developing an adaptive approach to electric vehicle hardware that best meets the needs of businesses and developers. And for us, this starts with unit design. By prioritising British manufacturing and developing a team of dedicated research and development engineers, we have our hand in all aspects of product testing and design. Constantly adapting our chargepoints to meet the needs of different industries and building designs. Diverse product range Units are divided into two groups: pedestals and wall-mounted units. Each of which has benefits for different use cases. Pedestals, for example, are optimal for shared locations, like workspaces and residential estates. They are designed to optimise available floor space by charging up to 4 cars simultaneously, have increased visibility thanks to their LED amenity lighting and eye-catching design. On the other side of the coin, wall-mounted chargers (like our SecuriCharge unit) are the optimal choice for locations with less available floor space, such as underground car parks. Something that can also be a major consideration when installing hardware in more confined spaces. Increasingly more important following the introduction of Part S, all major new developments need to designate a minimum of 20% EV parking (with charging) for visitors to the site. Something that can provide a unique set of challenges. Our 15 years of industry experience has perfectly positioned us to advise you through this process, from project conception to installation, and ongoing support. Support every step of the way Our team of specialist support staff, dedicated account managers and residential chargepoint experts are poised to provide you with all the information you need to make an informed decision about the future of charging at your development or business. As such, we offer CPD-Accredited support that includes industry insights, statistics, trends, updates to regulations, and the latest product developments related to our EV charging solutions. We understand the importance of preparing you with all the information before embarking on your project, which is why we also provide BIM & CAD packages, to make it easier to visualise chargepoints in your design, before even breaking ground. Combined with our sophisticated hardware designs, when your project does begin, the installation process will be as quick and seamless as possible. Our units are designed with completely removable front panels, to provide ample access to their internal hardware, to make installation and maintenance easier. And we work alongside smart back-office software providers to ensure users and operators have access to smart features that enhance the charging experience. Supported by smart hardware, like RFID cards and MID-approved metering for accuracy of monitoring and billing. Keeping it green Despite Rishi Sunak’s disappointing pulling away from the UK’s ambitious net zero aims, sustainable transport has continued to be an industry that has sustained growth thanks, in majority, to the fleet and logistics sectors. The prime minister’s announcement seems to have had no impact on the public’s desire for environmental change and businesses continue to champion electric vehicles as the future for their fleets. We, as a company, have set ourselves our own environmental aims: reducing waste by transitioning to 100% recyclable packing. Something that has already turned heads in the industry, being awarded commendations at the most recent UK Packaging Awards. Convenience is key A recent BVRLA report showed that nearly half of the company cars delivered in the first three months of this year were battery electric vehicles. And this growing appetite among fleets has also had an impact on charging behaviour. We have been seeing an increased demand for fleet DC charging, as operators want to reduce the time vehicles remain idle. In response to this we have remained a reliable source of DC hardware, providing scalable solutions with short lead times to support a speedy transition to green travel. All of which are easy to install, maintain and come with the full Rolec support package. Rolec EV remains one of the largest manufacturers and suppliers of smart OCPP compliant AC fast and DC rapid chargers. Our extensive stock holding enables us to offer next-day delivery across our AC range and just 3-5 day delivery on the DC range of stocked chargers. Click here for more information about our Development Charging Solutions Check out our range of Part S compliant chargepoints - https://www.rolecserv.com/ev-charging-product-ranges PREVIOUS NEXT Related Posts Rolec and Monta; Making EV Charging a Whole Lot Better Creating a Fleet Electrification Roadmap Rolec EV Named Official Charging Partner for Farnborough International Exhibition and Conference Centre

NEW: BerthVend, a cloud-based berth services management system for marinas across the world NEWS Marina Services NEW: BerthVend, a cloud-based berth services management system for marinas across the world 6 January 2026 at 12:50:07 Global leaders in marina services equipment, Rolec have launched their new cloud-based marina services management system, BerthVend, providing a streamlined service provision for both marina operators and berth holders. The marina landscape is changing; modern technologies and developments are providing marina and waterfront destinations with endless opportunities whilst decreasing manual labour, time and costs. Rolec have always been pioneers in introducing new and emerging technologies to the marina industry and this time, they have launched BerthVend, a completely cloud-based berth management system, enabling marina operators to control their electric and water services anytime, anywhere, on any device. BerthVend is an updated marina services management system compared to previous systems supplied by Rolec. Whether it’s a marina office computer, a tablet or a smartphone, marina operators are able to manage their services either in their office, or whilst on the marina destination itself. For marina operators, BerthVend brings a plethora of features to provide simple and straightforward operations to their working day. With its modern interactive dashboard which presents a visual of the marina’s layout, as well as the number of berths occupied; berths available and the status of the berth status, marina operators can clearly understand their berths’ activity. Marina operators can benefit from the following: individual electric and water meter readings directly to the marina office; remotely switching sockets and taps on/off; authority to implement own tariffs; manage user accounts; exportable data; remote firmware updates; reservation of utilities; visibility of overall site electric and water consumption; assign services to boat name; pre-pay and post-pay options; billing and payment chasing, as well as easy flotilla/charter billing. What’s more, when opting for BerthVend, marina operators can reap the benefits of implementing a future-proof and scalable marina services management system that enables them to increase their hardware (marina service pedestals) as and when required. API integration of booking systems, accounting and ERP applications also provides marina and waterfront destinations with an all-in-one system, providing ease of daily operations for marina operators. RFID cards/fobs can also be allocated to berth holders, again for a seamless service provision. One particular advancement is BerthVend’s Customer Dock - a self-service portal which enables berth holders to independently switch on/off their assigned services via their smartphone/tablet; a feature that is ideal for marinas that desire to retain the payment management of services used by berth holders, providing them with control over their incoming finances associated with the marina’s services. Berth holders can benefit from numerous features such as: a personal account to make payments via a virtual wallet and obtain transaction history via the BerthVend app; advance reservations of services with marinas; automated in-session low balance alerts via SMS, email or push marketing; outstanding payment reminders; pre-pay and post-pay options; automatic top-up facilities; access to any BerthVend pedestal across the world with the BerthVend app, as well as secure payments via Opayo. Marina and waterfront destinations are able to choose from various packages when it comes to implementing BerthVend, allowing them to opt for the perfect solution to suit their destination’s requirements. With the inclusion of BerthVend’s Customer Dock and the dedicated BerthVend app, destinations can benefit from a truly modern berth services management system that saves time, labour and costs whilst also providing a seamless service provision for berth holders. What does the future look like for BerthVend? The beauty of BerthVend being a cloud-based system means that marina destinations can benefit from over-the-air firmware updates, without the need for engineers to alter the marina service pedestals on-site. As technology evolves, as will BerthVend; some of the potential upcoming features include: contactless payment options; expansion to marina management system, including booking berths via the BerthVend app and bespoke solutions; push marketing to promote the marina’s leisure facilities as well third party partners (restaurants, cinemas, shopping centres) to generate additional revenue; push notifications to boat owners, as well as roaming user account, allowing the use of the user’s virtual wallet across Rolec’s entire smart systems, including VendElectric and PitchVend. Learn more about BerthVend - Click here PREVIOUS NEXT Related Posts Meeting the Demand for superyacht Growth Supporting UK Marinas Attract Visitors from Far and Wide Major Movements in the Middle East for Rolec Marina.

Rolec EV Named Official Charging Partner for Farnborough International Exhibition and Conference Centre NEWS EV Charging Rolec EV Named Official Charging Partner for Farnborough International Exhibition and Conference Centre Chloe Sharp 6 January 2026 at 12:50:07 Forever championing the pioneering spirit of innovation, Farnborough International continues to support the technology of the future, naming Rolec EV as the official charging partner for the Farnborough International Exhibition and Conference Centre. Rolec’s 15 years’ experience in the EV industry perfectly positions them as exclusive providers of EV charging hardware to visitors of the centre as they roll out their initial order of 18 superfast 22kW fully branded chargepoints, in time for visitors attending Fully Charged Live 2023 later this month. Rolec EV will also be providing load balancing across two of the visitor car parks to offer a fully scalable solution, with plans to roll out additional chargepoints across the site in the future. All on-site charging will be Powered by Monta’s back office, making the EV charging experience even easier to access and operate. Frankie Mellon, Sales Director at RolecEV, had this to say: “Farnborough International Exhibition and Conference Centre have been actively providing a platform for the EV industry for years; hosting events such as Fully Charged Live – the world’s number one home energy and EV show – as well as ITT Hub and the British Motor Show, and we’re excited to be officially working with them now, and in the future, to deliver reliable EV charging to their visitors.” Gareth Rogers, CEO of Farnborough International, added: “Our partnership with Rolec and the implementation of superfast 22kW charge points is a demonstration of our unrelenting focus on customer service and driving innovation across the organisation. This collaboration will enable us to continue to pioneer first-class experiences at our award-winning venue and we look forward to working with Rolec on this exciting project.” Check out our full range of chargepoints - https://www.rolecserv.com/ev-charging-product-ranges PREVIOUS NEXT Related Posts Rolec and Monta join forces to deliver over 20,000 connected EV charge points in 2023 Rolec and Sinexcel partner up to bring affordable DC charging to the UK 30 Years with Rolec Marina.

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< Back App Privacy Policy - VendElectric Consent to use of the App Under data protection laws, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data. This information is provided in this policy, so it is important that you read this policy carefully before deciding whether or not to give any consent. How you can withdraw consent Once you provide consent, you may change your mind and withdraw consent at any time by contacting us , this will not affect the lawfulness of any processing carried out before you withdraw your consent. Consent to processing Location Data I consent to the use of my Location Data in order to show potential units close to me. (including details of my current location disclosed by GPS technology so that location-enabled Services are activated). If I do not consent to processing of my Location Data and location-enabled Services, I understand I must disable this feature within my device settings. Who we are We are Rolec Services Limited. We may sometimes also use the trading styles of VendElectric, BerthVend and PitchVend – each of which is part of the same company. We are committed to protecting your personal data and respecting your privacy, and provide regular training to our personnel to ensure this commitment is maintained. Introduction This policy (together with our end-user licence agreement as set out at here (EULA ) and any additional terms of use incorporated by reference into this policy or the EULA, together our (Terms of Use ) applies to your use of: The VendElectric mobile application software (App ) available on our site (App Site ) or from various app stores, once you have downloaded or streamed a copy of the App onto your mobile telephone or handheld device (Device ). Any of the services accessible through the App (Services ) that are available on the App Site or other sites of ours (Services Sites ). This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This App is not intended for children and we do not knowingly collect data relating to children. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. Important information and Contact details Rolec Services Limited is the data controller and is responsible for your personal data (collectively referred to as "Company", "we", "us" or "our" in this policy). We have appointed a data protection officer (DPO ). If you have any questions about this privacy policy, please contact them using the details set out below: Full name of legal entity: Rolec Services Limited Name of DPO: Kieron Alsop Email address: dpo@rolecserv.co.uk You have the right to make a complaint at any time to the Information Commissioner's Office (ICO ), the UK regulator for data protection issues. Changes to the privacy policy and your duty to inform us of changes We keep our privacy policy under regular review. This version was last updated on 1 September 2021. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you when you next start the App or log onto one of the Services Sites. The new policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the App or the Services. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you. Third party links Our Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as Contact and Location Data. Please check these policies before you submit any personal data to these websites or use these services. The data we collect about you We may collect, use, store and transfer different kinds of personal data about you as follows: Identity Data Contact Data Transaction Data Device Data Content Data Profile Data Usage Data Marketing and Communications Data Location Data We explain these categories of data in the Glossary. We also collect, use and share Aggregated Data such as statistical or demographic data for various purposes. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific App feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. You can use some features of our App anonymously, without expressly providing us with your personal data. You will still be required to provide Financial Data to our payment services provider, Opayo, in order to use the relevant services. Opayo do not provide this Financial Data to us. We may also inadvertently collect Device Data about the device you use to access the App. How is your personal data collected? We will collect and process the following data about you: Information you give us. This is information (including Identity, Contact and Marketing and Communications Data) you consent to giving us about you by filling in forms on the App Site and the Services Sites (together Our Sites ), or by corresponding with us (for example, by email or chat). It includes information you provide when you register to use the App Site, download or register an App, subscribe to any of our Services, search for an App or Service, make an in-App purchase (save where you do so anonymously), share data via an App's social media functions, enter a competition, promotion or survey, and when you report a problem with an App, our Services, or any of Our Sites. If you contact us, we will keep a record of that correspondence. Information we collect about you and your device. Each time you visit one of Our Sites or use one of Our Apps we will automatically collect personal data including Device, Content and Usage Data. We collect this data using cookies and other similar technologies. Location Data. We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular features, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling Location Data in your settings, and you can use the other features of the App without giving such consent. Information we receive from other sources including third parties and publicly available sources. We may receive personal data about you from various third parties including those set out below: Device Data from analytics providers, advertising networks, and search information providers. Contact and Transaction Data (but not Financial Data) from providers of technical, payment and delivery services such as Opayo. The owner or operator of any unit you interact with via using the App. Cookies We use cookies and/or other tracking technologies to distinguish you from other users of the App, App Site, distribution platform (Appstore ) or Services Sites and to remember your preferences. This helps us to provide you with a good experience when you use the App or browse any of Our Sites and also allows us to improve the App and Our Sites. How we use your personal data We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances: Where you have consented before the processing. Where we need to perform a contract we are about to enter or have entered with you. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we need to comply with a legal or regulatory obligation. Please see the Glossary section to find out more about the types of lawful basis that we will rely on to process your personal data. We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us. Purposes for which we will use your personal data Purpose/activity To install the App and register you as a new App user Type of data Identity Contact Device Lawful basis for processing Your consent ---------------------------------------- Purpose/activity To process in-App purchases and deliver Services Type of data Identity Contact Transaction Device Marketing and Communications Location Lawful basis for processing Your consent Performance of a contract with you Necessary for our legitimate interests ---------------------------------------- Purpose/activity To manage our relationship with you including notifying you of changes to the App or any Services Type of data Identity Contact Profile Marketing and Communications Lawful basis for processing Your consent Performance of a contract with you Necessary for our legitimate interests (to keep records updated and to analyse how customers use our products/ Services) Necessary to comply with legal obligations (to inform you of any changes to our terms and conditions) ---------------------------------------- Purpose/activity To enable you to participate in a prize draw, competition or complete a survey Type of data Identity Contact Device Profile Marketing and Communications Lawful basis for processing Your consent Performance of a contract with you Necessary for our legitimate interests (to analyse how customers use our products/Services and to develop them and grow our business) ---------------------------------------- Purpose/activity To administer and protect our business and this App including troubleshooting, data analysis and system testing Type of data Identity Contact Device Lawful basis for processing Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security) ---------------------------------------- Purpose/activity To deliver content and advertisements to you To make recommendations to you about goods or services which may interest you To measure and analyse the effectiveness of the advertising we serve you To monitor trends so we can improve the App Type of data Identity Contact Device Content Profile Usage Marketing and Communications Location Lawful basis for processing Consent Necessary for our legitimate interests (to develop our products/Services and grow our business) Disclosures of your personal data When you consent to providing us with your personal data, you also consent to us sharing your personal data with the third parties set out below for the purposes set out in the table above: External Third Parties as set out in the Glossary. Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. International transfers We do not transfer your personal data outside the UK, save where you ask us to do so. Where you use the App from outside the UK, please note that the App and any personal data we process as a result of your use of the App, will be transferred to our servers in the UK. Please do not use the App if you do not wish your personal data to be transferred to the UK. Data security All information you provide to us is stored on our secure encrypted servers in the UK. Any payment transactions carried out by our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of Our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so. Data retention Details of retention periods for different aspects of your personal data are available by contacting us. By law we have to keep basic information about our customers (including some Contact, Identity and Transaction Data) for at least six years after they cease being customers for tax purposes. We are likely however to move such personal data much earlier from our “live” system to a less easily accessed “archive” system to lessen the risk of inadvertent processing. In some circumstances you can ask us to delete your data: see “Your legal rights” below for further information. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. In the event that you do not use the App for a period of 12 months then we will treat the account as expired and your personal data may be deleted or archived. Any credit balance on your account at such time will be forfeited to us, and will not be refunded even if you subsequently return to the App. Your legal rights Under certain circumstances you have various rights under data protection laws in relation to your personal data, as listed below. They are described in more detail in the Glossary. Request access to your personal data. Request correction of your personal data. Request erasure of your personal data. Object to processing of your personal data. Request restriction of processing your personal data. Request transfer or your personal data. Right to withdraw consent. You also have the right to ask us not to continue to process your personal data for marketing purposes. You can exercise any of these rights at any time by contacting us using the link in the App. Glossary 1.1 LAWFUL BASIS Consent means processing your personal data where you have signified your agreement by a statement or clear opt-in to processing for a specific purpose. Consent will only be valid if it is a freely given, specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time by contacting us. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to. 1.2 EXTERNAL THIRD PARTIES Service providers based in the UK or the EEA who provide server/cloud hosting, payment processing, IT and system administration services. Professional advisers including lawyers, bankers, auditors, accountants and insurers who provide consultancy, banking, legal, insurance and accounting services. HM Revenue and Customs, police, regulators and other authorities. Owners or operators of any units which you use via the App. Our sub-processers from time-to-time, as can be viewed here . 1.3 YOUR LEGAL RIGHTS You have the right to: Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: if you want us to establish the data's accuracy; where our use of the data is unlawful but you do not want us to erase it; where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. 1.4 CATEGORIES OF PERSONAL DATA Identity Data : first name, last name, maiden name, username or similar identifier, marital status, title, date of birth, gender. Contact Data : address, email address and telephone numbers. Transaction Data : includes details about payments to and from you and details of in-App purchases, association with a unit owner/operator, vehicle make/model/registration. Device Data: includes the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting. Content Data: includes information stored on your Device, including preferences, login information, settings and favourites. Profile Data : includes your username and password, in-App purchase history, your interests, preferences, feedback and survey responses. Usage Data : includes details of your use of any of our Apps or your visits to any of Our Sites including, but not limited to, traffic data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. Marketing and Communications Data : includes your preferences in receiving marketing from us and our third parties and your communication preferences. Location Data : includes your current location disclosed by GPS technology. Financial Data : bank account and payment card details. Previous Next

Home Site Structure About Us Site Structure Privacy Statement Privacy Statement Prior to submitting any business or personal data to Rolec you will be required to read and accept the terms of this privacy statement. Please read this privacy statement carefully to understand our arrangements regarding your personal data and how we capture, store, and process it. We recommend that you visit our website from time to time, to stay up to date with any changes. Our Data Protection Policy is also available upon request - email us at rolec@rolecserv.co.uk for a copy. Personal Data Personal data is information that can be used to identify a person - this can be through business to business (B2B) or business to consumer (B2C) transactions. Rolec Services Ltd (hereafter “Rolec”) does not consider personal information to include information that has been made anonymous or consolidated, so that it can no longer be used to identify a specific person. Scope and Consent Rolec and our supply partners recognise our moral, legal, and ethical duty to manage business and personal information in line with contractual agreements (e.g. Non-disclosure agreements and terms and conditions, etc.), our own Data Protection Policy, and the law. We will not make your business or personal information available to any third party not bound by subcontract agreements. This Privacy Statement sets out our collection, use, storage, disclosure, retention, manipulation, and protection of your business or personal information. It applies to our website where the Privacy Statement appears at the bottom of the page, and to any other Rolec application, software, service, or tool (collectively "Services"), where this Privacy Statement is referred to, regardless of how you access or use them, including through mobile devices. By using our services, and or making business enquiries with us, you are required to accept the terms of this Privacy Statement and provide consent to our collection, use, disclosure, retention, and protection of your personal information as outlined in this Privacy Statement. Once you submit your business or personal data, Rolec becomes the data controller for that information, as per the General Data Protection Regulation (GDPR) (EU) 2016/679 (hereafter “GDPR”), Article 5(2), “the controller shall be responsible for, and be able to demonstrate compliance with the GDPR principles” (See Rolec’s Data Protection Policy). Rolec is a registered Data Controller with the Information Commissioner’s Office (Hereafter referred to as ICO) Rolec Services Ltd; Company Registration 02294468; ICO Registration ZA220261. Internal Arrangements Rolec Data Protection Officer Has been appointed to support the Data Protection duty of care holder, Rolec’s Managing Director. The Data Protection Officer can be contacted by emailing rolec@rolecserv.co.uk (Please title the email – GDPR Complaint/Enquiry, as appropriate). Job Applicants, Current and Former Employees Rolec is the data controller for your information during the hiring process and during employment, unless otherwise stated. Applicants that have been unsuccessful during the hiring process will have their data fully erased once the process is completed. If you have any queries regarding how we handle your information, please contact us at Rolec@Rolecserv.co.uk and title the email “Recruitment”. Customers/Clients It has been a Rolec philosophy for many years to ensure privacy and data protection by design, applying the principles of data protection at the onset of any transaction or client project. Depending on the size and complexity of a project, it may be necessary to draft a General Data Management Plan “GDMP,” to be able to demonstrate risk assessment and the implementation of adequate control measures, whilst assessing each project based on its individual merits. Types of Personal Data Rolec Collects Business/Personal Data Transactions: Contact Numbers Names Addresses Banking Information Faxes Emails Vehicle Details Job Applicants, Current And Former Rolec Employees: Contact Numbers Names Addresses Date of Birth Banking Information Faxes Emails National Insurance Next of Kin Right to Work/Passport Driving Licence Medical Questionnaire Curriculum Vitae Qualification & Memberships Training Records Pension Records Employee Contracts References Performance Records Payroll Information What Does Rolec Use Your Personal Data For? Rolec uses your personal data to: Complete your orders and enquiries. Achieve statutory compliance. Recruit people and administer employee contracts. Fulfil projects, services, and subscriptions. Fulfil warranty obligations. Deliver aftersales care. Undertake repairs and maintenance. Perform hardware/software upgrades and fixes. Send out promotional offers and news on Rolec products, services, events, legal updates, technical support (e.g. government grant funded system, etc.) Direct our supply chain and internal resources to fulfil your requirements. Rolec Right to Process If Rolec holds your personal information we have established one or more of the following lawful bases for processing (Article 6 of the GDPR): Consent: the individual has given clear consent for us to process their personal data for a specific purpose. Contract: the processing is necessary for a contract we have with the individual, or because they have asked us to take specific steps before entering into a contract. Legal Obligation: the processing is necessary for us to comply with the law (not including contractual obligations). Vital Interests: the processing is necessary to protect someone’s life. Public Task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law. Legitimate Interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. Who May Have Access To Your Personal Information? Rolec contractors who support us to deliver the services you require, e.g.: Couriers. Server Hosting Company. Hardware and Software Support Company. Sage Accounting System. Website Support Company. Where reasonably practicable, Rolec will: Operate a need to know policy with its internal employees and contractors, limiting access to information to only that data which is necessary to fulfil your order or enquiry. Hold your information in a form that will not easily identify the data subject. Have data and physical security measures in place to protect your data. B2B (Business to Business) - Rolec’s Suppliers and Contractors: Personal Names Used In Email Addresses To support the flow of day-to-day business activities, Rolec has established that a legitimate interest exists for processing personal email address data (only) under the following circumstances: The processing is of clear benefit to the businesses involved. There is limited privacy impact on the individual. The recipient reasonably expects Rolec to use their data in this way. A precedence already exists. Note: We do not want to bother people with disruptive consent requests when they are unlikely to object in any event. How Long Do We Keep Your Information For? The GDPR does not set out any specific minimum or maximum periods for retaining personal data. Rolec will retain information for no longer than is necessary. You may decide to grant permission to Rolec to hold your business and or personal information by actively opting-In, so we can send you communications on the following topics: Software/hardware updates and fixes Updates on Rolec products and services Event information and news Technical support e.g. government grant funded systems Promotional offers Legal Updates Product information Training and awareness programmes Once a business or person has actively opted-In, Rolec may contact you from time to time to ensure that the data we hold for you is accurate and up to date. Right To Be Forgotten, Withdraw Your Consent Or Fully Erase Your Data You may unsubscribe from any of the Rolec mailing lists by selecting “unsubscribe”. You may contact Rolec to request your Right to be Forgotten, withdraw your consent or fully erase your data at any time - simply email Rolec@rolecserv.co.uk and request “Active GDPR Opt-Out”. Once the “Active GDPR Opt-Out” has been received, Rolec will process your request within 30 days. How Can You Submit A Complaint Or Enquire About the Data That Is Held About You? Simply send an email to Rolec@rolecserv.co.uk and title your email “GDPR Complaint/Enquiry.” You may: Object to the processing of your personal information. Ask for your data to be transferred. Provide permissions for someone to act on your behalf regarding your personal information. Request correction or access of personal information. Request the removal of personal information in relation to a living or deceased person. Note: Please allow up to 30 days for the processing of your enquiry, request, or complaint. Will We Use Your Personal Data For Any Other Purpose? Rolec will only use your data for the purpose(s) that you have agreed. Notification Of Data Breaches Or Loss As per the requirement of GDPR, Rolec will: Submit a data breach notification to the ICO (Information Commissioner’s Office) where information loss or breach is likely to affect the rights and freedoms of individual(s). Rolec and our supply partners will inform the data subject and the ICO, in the required format and within 72 hours of first becoming aware of any loss or breach. If Rolec, through an investigation and risk assessment, will determine that there is no need to report a breach, we will use formal documentation to justify this decision. In assessing risk to rights and freedoms, Rolec will focus on the potential negative consequences for individuals (e.g. any emotional distress, physical and material damage that could result). Recital 85 of the GDPR explains: “A personal data breach may, if not addressed in an appropriate and timely manner, result in physical, material or non-material damage to natural persons such as loss of control over their personal data or limitation of their rights, discrimination, identity theft or fraud, financial loss, unauthorised reversal of pseudonymisation, damage to reputation, loss of confidentiality of personal data protected by professional secrecy or any other significant economic or social disadvantage to the natural person concerned.” Contacting Rolec By Telephone, Mobile, Email or Fax When you make contact with Rolec your permission will be sought to collect your personal data and/or send you marketing communications. To ensure we are fulfilling the requirements of the GDPR, audit trail of consent will be sought. Whistleblowing Our organisation strives to achieve transparency and a high level of business ethics. By being part of the Sdiptech Group, our whistleblowing service offers a possibility to alert suspicions of misconduct in confidence. It is an important tool for reducing risks and maintaining trust in our operations by enabling us to detect and act on possible misconduct at an early stage. Whistleblowing can be done openly or anonymously. Read more here. Security Rolec protects your information using security systems and measures to mitigate risks, unauthorised access, misuse, disclosure losses and alterations. Some of the current safeguards we employ are encryption, firewalls, anti-virus software and physical access controls. Our information technology provision is: PCI DSS v3.2 Compliant SOC 1 certified (SOC 1 type II) We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law. Cookies The Website uses cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the website and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognise your Internet Protocol address, saving you time while you are on the Website. What are Cookies? For more information what cookies are used for and how to manage them, please see this link: All About Cookies The following links explain how to access cookie settings in various browsers: Cookie settings in Firefox Cookie settings in Internet Explorer Cookie settings in Google Chrome Cookie settings in Safari (OS X) Cookie settings in Safari (iOS) Cookie settings in Android To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout . Data Protection Audit and Review Rolec operates an audit function via its own Risk and Compliance Department. One of the objectives for this department is to provide a periodic and disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. Training and Awareness Rolec’s in-house data protection training ensures staff members and those who handle personal data are equipped with the necessary skills and knowledge to comply effectively with GDPR regulation. The training focuses on accountability, whilst maintaining data quality principles and implementing appropriate measures to protect data.

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My charger(s) is/are controlled by an app, but I am having difficulties using the app, who do I contact for support? Home Site Structure Support Site Structure My charger(s) is/are controlled by an app, but I am having difficulties using the app, who do I contact for support? Product Support My charger(s) is/are controlled by an app, but I am having difficulties using the app, who do I contact for support? See below for contact websites of our commonly used app providers: Monta Web: https://monta.com/uk/contact/ ev.energy (HomeSmart EV) Web: https://www.ev.energy/drivers/drivers-contact Tel: 01202 078000 VendElectric Web: https://app.vendelectric.com/ Tel: 01205 724754 EV Charge Online Web: https://evcharge.online/supportorfaq/0 Tel: 01295 231510 Fuuse Web: https://fuuse.io/contact-us ChargePlace Scotland Web: https://chargeplacescotland.org/contact/ For further assistance please contact us via our online chat where one of our team can assist. Our live chat is available Monday to Friday 8:30am – 4:30pm GMT. Alternatively, use our contact form or drop us a call on +44 (0) 1205 724 754. 8 September 2023 Last updated: Related Support My charger has tripped out, how do I reset it? My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit? My smart charger has gone offline and I cannot connect to the unit? What size electrical supply do I need for my charger?