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Is my unit in warranty? Home Site Structure Support Site Structure Is my unit in warranty? Product Support Is my unit in warranty? Charge Points Purchased After December 2022: These units come with a 3-year warranty as standard. Charge Points Purchased Before December 2022: Units purchased before this date have a 12-month warranty. Charge Points Sold Under the OZEV Grant Scheme: These units have a 3-year warranty and additional warranty benefits. For further details, you should refer to the OZEV grant scheme documentation. UltraCharge Units: These units have a 24-month warranty. For further assistance please contact us via our online chat service. This is available Monday to Friday 8:30am – 4:30pm GMT and is the fastest way to access support. Alternatively, use our contact form and one of our team will get back to you as soon as they can. 8 September 2023 Last updated: Related Support My charging cable is stuck? My charger(s) is/are controlled by an app, but I am having difficulties using the app, who do I contact for support? My unit was installed a long time ago, and is out of warranty, but has now developed a fault. Will I have to purchase a new unit? My smart charger has gone offline and I cannot connect to the unit?

Mercedes-Benz South West and Rolec partnership supports the acceleration of EV adoption in the UK BLOG EV Charging Mercedes-Benz South West and Rolec partnership supports the acceleration of EV adoption in the UK 6 January 2026 at 12:50:07 With the UK banning the sale of new petrol and diesel engine vehicles in 2030, combined with Mercedes-Benz revealing plans for their all-electric range of vehicles, the partnership between Rolec and Mercedes-Benz South West comes at the perfect time. In collaboration with EVC South West (one of Rolec’s approved installers), Rolec are now deploying electric vehicle charging infrastructure across Mercedes-Benz South West’s showrooms, LCV centres and service stations, ensuring that their electric and hybrid vehicles are recharged, ready for the best user experience. Locations that will benefit from Rolec’s charging points include: Exeter, Plymouth, Taunton and Truro. As electric vehicles are becoming a part of the norm and drivers are contemplating the switch to electric, Mercedes-Benz South West are also ensuring that prospective EV drivers are provided with confidence when making the decision to switch. By implementing a dedicated ‘EV area’ combined with the introduction of EV experts, future electric vehicle drivers will leave Mercedes-Benz South West locations with greater knowledge of the benefits and intricacies of electrifying with their next vehicle change. Jake Hudson, Business Development Manager at Rolec Services said: “I’m delighted to announce the partnership between Rolec and Mercedes-Benz South West, and I look forward to seeing the project evolve with EVC South West. As Mercedes-Benz begin to launch more and more EV models, this will certainly be an exciting time for the team at Mercedes-Benz South West and their customers; we are thrilled to be a part of that journey in ensuring the showroom, LCV locations and service centres are equipped for its electric vehicles’ recharging needs.” Lee Nash, After Sales Director at Mercedes-Benz South West said: “We want to make the move to electric as simple as can be for our customers and that begins at each of our sites. We’re pleased to be working with Rolec Services to enhance the EV presence in our showrooms.” To view Mercedes-Benz South West's EV range: https://www.mercedes-benzsouthwest.co.uk/ To learn more about Rolec's EV charging solutions: https://www.rolecserv.com/ev-charging PREVIOUS NEXT Related Posts MG on the Road to Net-Zero in Enhanced Partnership with Rolec EV. Rolec Provides Over 1,000 EV Charging Points for Kia UK. Rolec supports Willmott Dixon’s fleet electrification plans

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What are the different types of charging connectors? Home Site Structure Support Site Structure What are the different types of charging connectors? Sales Support Charging at Home What are the different types of charging connectors? The type of connector you need to charge your electric vehicle depends on the type of vehicle you are driving, as well as the speed of charging. All plug-in hybrid and full Electric vehicles have a Type 1 or Type 2 socket for fast charging, suitable for charging at home and workplaces. Full electric vehicle also house a CHAdeMO or CCS connection for DC rapid charging whilst on the go. You will notice that most electric vehicle charging points have a Type 2 socket and sometimes they have a cable attached to the charging point too (tethered charging point), however most electric vehicle drivers purchase a portable EV charging cable so that they are able to recharge their vehicle at any socketed electric vehicle charging point. All DC rapid charging stations have EV charging cables attached which are usually equipped with CHAdeMO and/or CCS connectors. 10 February 2022 Last updated: Related Support Are Rolec’s EV charging points compatible with all EVs? What grants are available for home electric vehicle charging points? Does your WallPod:EV HomeSmart support smart/green charging? How does the WallPod:EV HomeSmart connect to the network?

CASE STUDY A Fresh Look at EV Charging: Behind New Covent Garden Market’s Visitor Charging Network NEW COVENT GARDEN MARKET & FLOWER MARKET Since 1670, Covent Garden Market has been a hub for caterers and retailers all throughout London. Not only is it a cornucopia of fresh produce and eye-catching flowers, it has also become a meeting place for like minded business people in the catering and hospitality space. Becoming affectionately known as London’s ‘home of fresh’. SCOPE You can’t be the ‘home of fresh’ without acknowledging and nurturing your roots. Which is why the New Covent Garden Market (NCGM) encourages its patrons to continue to put the planet first in their search for farm-fresh, locally grown produce. And one step in that journey is providing people with the means to reduce the environmental footprint of their vehicles. Which means, introducing a comprehensive and reliable public charging network for visitors to their public multi-story car park. The team at New Covent Garden Market were looking for a sophisticated and elegant charging solution that encapsulated the look and feel of their new development, whilst simultaneously meeting all of their customers’ practical needs. SOLUTION NCGM opted for a network of 66 Zura chargepoints in a mixture of 7.4kW and 22kW. The sleek, modern design of the Zura unit met their requirements for both sophisticated design and functionality. Fitted with our most up-to-date hardware, including built-in MID approved energy metering for accurate revenue reporting. When paired with Monta’s back-office software, NCGM’s charging network is a fully comprehensive package. Providing advanced features to their customers, like chargepoint reservation, seamless payment integration and smart queuing. BENEFIT The hardware supplied by Rolec has supported NCGM’s desire to facilitate public charging for all visitors to their site. Allowing them to continue to encourage more environmentally conscious practices and providing amenable facilities to patrons who have already made the switch to electric. ‘I could really see how Phase UK’s expertise in the electrical sector paid dividends throughout this project. Alongside our 15 years’ of industry knowledge, we couldn’t think of a better team to lead this undertaking.’ - Josh Holstead, Business Development Manager, Rolec PREVIOUS NEXT New Covent Garden Market

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Home Site Structure About Us Site Structure Covid-19 Statement Covid-19 Statement Rolec’s next steps for COVID Safety on Site Last Updated: Monday 12th July 2021 This is to inform you that for the foreseeable future ROLEC Services will continue to follow the COVID – 19 Policy that is at present in place for the business. We are aware that the Government has decided that some of the present restrictions will be lifted after the 19th of July 2021. However, it is for the individual businesses to follow their own policy and continue with safe practices to protect all their employees and visitors to the business. We have therefore decided that we will continue to use face covers in busy areas and when moving around the offices and factory facilities, continue to follow social distancing best practice and maintain sanitising stations throughout the site. All measures laid out in the COVID – 19 Policy as of March 2021 will remain in place therefore, please review and remind yourself of this Policy. (This will be reviewed on a Monthly basis.) For more information please read our Staying Covid-19 Secure Notice Thank you for your ongoing support. Stay safe and take care. The team at Rolec Services

Driving on Sunshine: UKSOL and Rolec Join Forces to Deliver Renewable EV Solutions NEWS EV Charging Driving on Sunshine: UKSOL and Rolec Join Forces to Deliver Renewable EV Solutions 6 January 2026 at 12:50:07 Rolec and UKSOL have formed a strategic partnership to provide EV charging solutions to UKSOL’s customers. As two British brands manufacturing in the UK, they share a commitment to sustainability, quality, and local economic growth. Together, they aim to deliver integrated renewable energy solutions that make it easier for homes and businesses to power EVs more cleanly. UKSOL has delivered thousands of high-performance solar panels across residential and commercial projects, backed by MCS and TÜV certifications, demonstrating the company’s technical expertise and reliability, while Rolec has manufactured and installed over 390,000 EV chargepoints worldwide, underscoring its industry leadership, technical know-how, unrivalled performance, and structured environmental management through ISO 14001:2015 certification. Andrew Moore, CEO at UKSOL: ‘At UKSOL, we are proud to partner with Rolec as two trusted, British-based companies working together to power a clean and sustainable future. By uniting our expertise in solar energy and electric vehicle charging, we are helping to accelerate the transition to low-carbon technologies, delivering innovation and reliability that the UK – and the world – can depend on.’ A Comprehensive Solar & EV Package Rolec has been providing solar compatible EV charging solutions to homeowners, developers and businesses for many years, and this partnership represents a natural progression for both companies as they expand to deliver more comprehensive green tech solutions in the UK and beyond. With a wide range of offerings for any size development, from home installs to large commercial projects, Rolec’s market-leading EV hardware combined with UKSOL’s high-quality solar solutions gives users access to over four decades of renewable energy expertise. The partnership reinforces a dedication to reliable, high-performance EV and solar solutions, creating opportunities for cost-free charging and driving on 100% renewable energy. Through Rolec’s network of funding partners, customers can access a variety of financing options. Fully funded, part-funded, or subscription models provide flexible, affordable entry points to sustainable travel. Creating Value for Businesses The partnership also delivers clear value for businesses, helping to reduce operating costs, unlock new revenue opportunities, and support environmental goals. Versatile investment options make adoption more accessible across all sectors including leisure, retail, housing, and workplaces. Future-proof infrastructure strengthens competitiveness and customer appeal in a rapidly growing market. Frankie Mellon, Managing Director at Rolec: ‘At Rolec we are actively seeking innovative partners that meet our aim of advancing green technology, supporting responsible resource management, quality, and progress in the sector. And UKSOL perfectly aligns with this vision through their focus on ethical procurement, adherence to ethical standards, and strategic selection of suppliers and partners. Acknowledging the ongoing challenges of sustainability, this partnership focuses on practical collaboration to deliver lasting results. By combining our shared expertise, Rolec and UKSOL will deliver a holistic solution that helps clients optimise energy use, reduce electricity costs, lower their carbon footprint, and drive long-term progress.’ To learn more about UKSOL, click here To find out what EV charging solutions we have to offer, click here PREVIOUS NEXT Related Posts Multi-million Pound Funding Drives Connekt and Rolec’s Mission Towards Nationwide Destination Charging £100M Debt Financing Facility Drives Go Zero and Rolec’s Mission Towards Nationwide Destination Charging EVO: Your Easiest Installation Yet

Rolec & Sinexcel Launch the Most Competitive 30kW DC Charger on the Market NEWS EV Charging Rolec & Sinexcel Launch the Most Competitive 30kW DC Charger on the Market 6 January 2026 at 12:50:07 Setting the Standard Rolec and Sinexcel partnered in 2022, to deliver high-quality, scalable, and reliable DC charging products, dedicated to operational excellence, accessibility, and innovation. The partnership has set the standard in providing economical ultra-rapid charging solutions. Since partnering over two years ago, Rolec and Sinexcel have achieved remarkable success with the installation of UltraCharge 160 units for several high-profile clients, including Porsche, Rolls Royce, Edinburgh City Council, Collins Earthworks, and Yorkshire Ambulance Services. Building on the strength and success of their ongoing partnership, Rolec and Sinexcel are excited to launch the UltraCharge 30, the most compact and affordable 30kW DC rapid charger coming to the market. Purpose-built and designed to meet the evolving needs of businesses, councils, fleets, and destinations. Introducing the UltraCharge 30 A versatile, future-proof EV charging solution, whether wall or pedestal-mounted, the unit offers up to 30kW power output in a space-efficient design. Delivering up to 10-80% charge in under 1.5 hours. With 96% peak efficiency, it optimises energy use, speeding up charging times and maximising ROI. It’s beneficial for sites looking to integrate a robust and rapid EV infrastructure. The UltraCharge 30 features the same trusted controller used in the popular UltraCharge 160, ensuring both reliability and performance. Its competitive pricing makes it an accessible option, minimising upfront costs while providing ease of installation. It combines proven technology with modern advancements to deliver a powerful and cost-effective solution. Compliant with the PAS 1899 accessible charging standard, it’s an ideal solution for destinations where accessibility is essential for serving a diverse customer base. Caravan parks, holiday parks, theme parks, hotels, resorts, shopping centres, sports stadiums, and more should prioritise meeting accessibility regulations. Businesses can offer pay-to-charge solutions and benefit from generating additional revenue. Activation is simple via ISO 15118 plug & charge, mobile app, and RFID, or with the added convenience of an optional contactless payment terminal. Designed with the latest features, it supports dynamic power management, over-the-air updates, an 8” HD user interface touch screen with advertising capability, and is compatible with any OCPP 1.6 CPMS, which is upgradable to OCPP 2.0.1. The UltraCharge 30 features a CCS2 charging connector for fast and reliable compatibility with a wide range of electric vehicles. For seamless operation and data management, the unit supports both 4G and Ethernet connectivity methods, ensuring consistent communication and control. Businesses can benefit from bespoke branding and colour options, whether it’s adding a logo or creating a fully custom design. Businesses who want to provide public EV charging have the option to fully fund the purchase and installation of 30kW DC units through Rolec’s strategic partnership with funding provider, Wattif. This allows businesses to benefit from implementing the latest EV infrastructure without capital expenditure or investment risk. The unit is available for preorder now, with deliveries available from November Speaking on the product, Frankie Mellon, Rolec’s Managing Director, said: “I am thrilled to introduce the UltraCharge 30, a major step forward in delivering compact, cost-effective DC charging solutions. This unit is designed to supply rapid charging at an accessible price, with a focus on accessibility for all users. The UltraCharge 30 builds on the success of its big brother, the UltraCharge 160, offering the same tried-and-tested technology in a smaller, very affordable package. We’ve worked closely with Sinexcel to ensure this product is equipped to meet the many requirements of the UK market, such as contactless payment and PAS 1899 accessible charging standard compliance. It also supports ISO 15118 plug & charge for seamless convenience and is future-proof with OCPP 2.0.1 upgradability. The UltraCharge 30 is easy to install and maintain, with full support provided by both Rolec and Sinexcel’s technical teams. As workplaces increasingly demand both DC and AC charging solutions for fleets, visitors, and employees, we offer a reliable and affordable product with a short lead time. Stocked in the UK by Rolec, available for next-day delivery to our UK customers starting later this year.” Charles Meng, Head of Charging Solutions at Sinexcel, commented: "We see our ongoing partnership with Rolec as a significant milestone toward achieving our shared vision. As we’ve deepened our relationship, we’ve become more aligned on common goals. Sinexcel admires Rolec’s steadfast commitment to zero emissions. Their team is professional and precise, consistently impressing us with their deep expertise in the EV charging industry and their drive for innovation. Our team’s visits to Boston since forming this partnership have been both engaging and productive, leading to exciting new aspirations. We’re thrilled to launch the UltraCharge 30 together. We take pride in such exceptional products and are confident that the UltraCharge 30 will be well-received in the UK and EU EV charging sectors." To find out more about the new UltraCharge 30, click here To watch the launch video, click here PREVIOUS NEXT Related Posts Rolec and Sinexcel partner up to bring affordable DC charging to the UK Welcoming the UltraCharge 160, for future-thinking businesses Powering St. Modwen for a Greener Future

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